Standard Form Of Agreement (SFOA)

Terms and conditions.

STANDARD FORM OF AGREEMENT - TERMS AND CONDITIONS

FOR LIZZY, LIZZY HOSTING AND
AUSTRALIA ON LINE PTY LTD

SERVICES

  • Australia On Line Pty Ltd ACN 064 289 925 trading as Australia On Line Pty Ltd, Ozonline, Lizzy or Lizzy Hosting (the Provider) offers communication services (the Service) to you (the Customer) according to these Terms and Conditions and according to further terms as specified in the Service’s Schedule and Service Request which collectively will be known as the Agreement.
  • Where these Terms and Conditions, Service Schedule and Service Request contradict one or the other in any respect then the provisions of the Service Request will take precedence over the Service Schedule and the provisions of the Service Schedule will take precedence over these Terms and Conditions.
  • The Service may include one or more of :-
    1. Connection to the Internet,
    2. Email dispatch, email collection,
    3. Web hosting,
    4. Junk email filtering,
    5. Internet domain registration,
    6. Internet domain delegation,
    7. Telephone line rental, local telephone calls
    8. Telephone pre-selection of long distance and calls to mobiles,
    9. Voice over Internet Protocol (VoIP) call collection and termination,
    10. Virus scanning,
    11. Mobile wireless broadband,
    12. Mobile Voice,
    13. SMS text messages.

SERVICE REQUEST

  • The Provider shall only make Services available to you after receiving and accepting a Request for Service from you.
  • The Provider may in their sole discretion decline a Request for Service.
  • The Request for Service records your particulars and identifies the Service you've requested and enumerates any equipment you agree to purchase including any associated postage charges and describes the Minimum Term you've selected.
  • A Request for Service shall be made by a method approved by the Provider, including on an approved application form or via the Provider’s web site or via phone to the Provider.
  • The material particulars of your Request for Service shall be transcribed by the Provider into the Provider’s customer database which shall constitute the enduring and authoritative record of your Request for Service.

MINIMUM PERIOD

  • The Minimum Period or contract term is the minimum period you agree to purchase the Service. Where a Service Request does not specify the Minimum Period or where the Service is described as having no contract term, the applicable Minimum Period shall be one Billing Period.

BILLING PERIOD

  • The Billing Period for each Service is specified in the Service Schedule. The Billing Period is the maximum period that will elapse between fees being levied for a given Service and is the period of time those fees relate to.
  • The Provider may charge fees as multiple installments within a Billing Period where the Provider believes there is a higher risk of customer default as long as the Provider charges no more during the Billing Period than would otherwise be the case with a single levying of fees.
  • A Billing Period may be a Calendar Billing Period or Anniversary Billing Period. Calendar Billing Periods begin on the first day of a month irrespective of which day of the month the Service was commenced. Anniversary Billing Periods begin on the day the Service is activated and further periods begin on the same day of a month on which the Service was initially activated.
  • Calendar Billing Period or Anniversary Billing Period may be monthly, quarterly, yearly or two-yearly.
  • Where a Calendar Billing Period applies to a Service, the first Billing Period will be a short Billing Period being from the inception of the Service to end of the first Calendar Billing Period and consequently the Provider will adjust the fees applicable to the first Billing Period as required to reflect the shorter initial Billing Period.

AGREEMENT TERM

  • You agree to purchase the Service until the end of the term of this Agreement.
  • The term of this Agreement is from the commencement of the Service to the end of the Minimum Period.
  • At the expiration of this Agreement’s term the term shall be automatically extended to the end of the next Billing Period until such time as the Service is cancelled by a means approved by the Provider.

TERMINATION

  • The Provider may terminate this Agreement and hence the Service at any time without notice to you and without the Provider incurring any liability or damages whatsoever.
  • Without limiting the generality of the previous paragraph, the Provider may terminate this agreement immediately for reasons that include, but are not limited to, where the Provider has reason to believe that the Service is being used to violate a third party’s copyright or the Service is being used to send junk email or the Service is being used for illegal purposes or where in their sole discretion the Provider believes you are making unreasonable use of the Service or in such a fashion or to an extent that is likely to adversely impact the Provider’s network, facilities or other customers.
  • You may terminate this Agreement, cancel, by notifying the Provider of your intention to cancel the Service by a means approved by the Provider. In particular notification of cancellation to the Provider shall be by a means described on the web page www.cancel.australiaonline.net.au whereupon a Cancellation Confirmation number will be issued to you. This Cancellation Confirmation number is the sole authoritative means of demonstrating that you cancelled this Agreement and hence the Service and thereby revoked your commitment to purchase the Service. Termination shall take affect at the end of the Billing Period in which notification occurred.
  • Without limiting the generality of the previous paragraph, cancellation of the Service does NOT occur by you failing to pay fees be it by repudiating the transaction at their financial institution or by canceling a direct debit authority or by canceling their credit card or by allowing the credit card information held by the Provider to expire or by any other failure by you to pay fees to the Provider.
  • Financial institutions do not necessarily communicate with merchants in a timely fashion and as such you will continue to accrue liability for fees until such time as the Provider is notified of your intention to cancel by a method approved by the Provider.
  • Where you assert that you have cancelled and this is disputed by the Provider, the sole authoritative proof of your cancellation is the Cancellation Receipt number provided by canceling at www.cancel.australiaonline.net.au.
  • For avoidance of doubt, you agree to continue purchasing the Service and agree to be liable to pay all fees as described in the Service Schedule and Service Request, irrespective of whether you make use of the Service or not, until the end of the Billing Period in which you terminate this Agreement and hence terminate the Service.
  • Where the Service Request specifies a Minimum Term or contract term and you request the Service to be terminated prior to the expiration of such a term, you will be obliged to pay an early termination fee as specified in the Service Schedule or Service Request.

FEES

  • You accept liability for the payment of all fees, including Setup Fees, Access Fees, Minimum Fees, Usage Fees, cable installation fees, Telephone Line Rental and Telephone Call Fees, card card transaction fees or account debit fees incurred in relation to the Service, irrespective of whether such fees arise from usage that is authorized by you or not.
  • A Minimum Fee or Access Fee is a fee payable in recognition that the Provider has made the Service available for use by you during the applicable Billing Period irrespective of whether you have actually made any use of the Service during the Billing Period or not. A Minimum Fee is levied in advance at the beginning of the Billing Period
  • Minimum Fees billed according to a Calendar Billing Period are calculated pro-rata such that if you join part way through a Billing Period you will only be charged for that part of the Billing Period that remains and the next full Calendar Billing Period. Thereafter you will only be charged Minimum Fees for 1 Billing Period at the beginning of the applicable Billing Period.
  • Any Minimum Fees paid in advance are not refundable unless a money back guarantee is in force for the particular service and you request such a refund within the required validity period from registration with the Provider.
  • A Usage Fee is a fee that varies according to usage and is calculated on the basis of volume, duration, quantity or telephone call charges, and is levied at the end of the Billing Period, or more specifically at the beginning of the Billing Period following the Billing Period in which the usage occurred..
  • Telephone Line Rental Fee is the monthly fees paid to have a phone land line present dial tone at your premises. The terms of this Agreement that refer to Access Fees also apply to Telephone Line Rental Fees.
  • Telephone Call Fees are fees associated with a Telephone Service that vary according to the type, origin, destination and duration of telephone calls. The terms of this Agreement that refer to Usage Fees also apply to Telephone Call Fees.
  • An Upfront or Setup Fee is a fee payable once prior to the activation of the Service.
  • If a Service cannot be provisioned by the Provider then any Upfront or Setup Fees shall be refunded except where such fees relate to installation work to your premises and are not refundable to the Provider by its suppliers.
  • Where a Service cannot be provisioned by the Provider and Upfront or Setup Fees are refundable to you they will be refunded in a timely manner.
  • Fees are payable by you to the Provider by a payment method approved by the Provider.
  • Where a credit card is your method of payment, we may charge you a surcharge to cover the fee charged to us by our financial institution for transacting your card. Such a surcharge will not exceed the fees charged us by our financial institution.
  • In the event that our attempt to obtain payment from your chosen payment method is rejected by our financial institution and such rejection results in us being charged a fee we are then entitled to charge you this fee plus an additional $5 in order to recover our costs. Reasons the Provider's financial institution may reject your payment method include but are not limited to when your credit card is cancelled, there are insufficient funds available, there is insufficient credit remaining on your credit card, your card expires or you repudiate a transaction.

UNPAID ACCOUNTS AND FEES

  • Where an attempt by us to obtain payment from you by debiting your credit card or debiting your bank account fails we are authorised by you to make multiple attempts to debit the fees until all outstanding fees are paid in full, where there is a fee levied by our financial institution for each attempt to debit your credit card or bank account we are authorised to pass that fee on to you by adding it to your outstanding fees.
  • Where an attempt to obtain payment by debiting your card or bank account fails or where fees notified to you within a calendar month remain unpaid at the end of that calendar month we are entitled to restrict, suspend, cancel or disconnect the Services we provide to you until such time as full payment is received, whereupon reactivation of the Services may require payment of a reconnection or reactivation fee. In the event Services are disrupted as a result of non-payment part or complete reactivation of a Service may not be possible where upon you agree the Provider is not responsible for the loss of Service and hence you indemnify the Provider in respect of any damages to whatever party that may arise from such disruption.
  • Where an attempt to obtain payment by debiting your card or bank account fails or fees notified to you within a calendar month remain unpaid at the end of that calendar month we are entitled to require you to provide a security deposit as a condition of providing continuing service to you. You will then be required to ensure that your account remains in credit in excess of the security deposit and we are then entitled to debit your chosen payment method such as your credit card or bank account to ensure the amount you have paid to us remains in excess of the fees you owe us by an amount equal to your required security deposit.

RESALE

  • You may not resell the Provider's Services unless expressly permitted by the Provider in writing.
  • Services that may be resold are Web Hosting and Domain Name registation services

FAIR GO POLICY

  • The Fair Go Policy is intended to ensure that no customer is disadvantaged by the behaviour of others and to prevent the Provider's network or that of its suppliers being adverely affected by behaviour the Provider or its suppliers regard as unreasonabe.
  • Examples of unreasonable usage include but are not limited to reselling the Service, using mobile phone services for other than making and receiving calls or SMS, gatewaying or routing SMS from multiple users via the Provider's service.
  • You agree that you will not use or attempt to use the Service to break any law or to infringe another person's rights or to expose the Provider or its suppliers to liability.
  • You agree that you will not use, or attempt to use the Service to transmit, publish or communicate material which is defamatory, offensive, abusive, indecent, menacing or unwanted.
  • You agree that you will not use, or attempt to use the Service in any way which damages, interferes with or Interrupts the Service, the Provider's Network or of the Provider's suppliers.
  • You agree that where the Provider is of the opinion that your usage is unreasonable the Provider may suspend, limit or terminate the Service and that such action by the Provider does not relieve you of any obligation to pay the agreed fees including early termination fees.

INCLUDED DATA

  • Included Data is a monthly data quota that is made available to you as part of the Minimum Monthly Fee and for no additional cost. Where a Service Schedule refers to “download” it refers to data from the Provider to you. Where a Service Schedule refers to “upload” it refers to data from you to the Provider. Where a Service Schedule refers to “data” without reference to either “upload” or “download” then it refers to both upload and download. Unused parts of Included Data expire at the end of the respective month, calendar or anniversary, and are not carried over to the successive month. Once an Included Data quota is used in its entirety the Service may restrict the speed of the Service, referred to as either “Shaping” or “Throttling”, or you may be charged an Excess Usage Fee per Mega Byte or part thereof used. The Service Schedule will specify whether a Service is subject to Excess Usage Fees or Shaping. The application to a Service of either Excess Usage Fees or Shaping is mutually exclusive. Included Data is reissued afresh at either the beginning of the calendar month or upon the anniversary day of the monthy upon which the Service’s plan was applied. Whether a Service uses calendar month or anniversary month for issuing its Included Data is specified in the Service Schedule.

PURCHASED HARDWARE WARRANTY REPLACEMENT

  • Length of Warranty on modems supplied by us to you is one year from purchase.
  • Equipment return under warranty - You may return equipment for testing that is subject to our warranty. If the equipment is determined to be faulty we will replace the equipment and credit your account for reaonsable Australia Post costs in returning the warranty equipment to us. If the returned equipment is tested to be free of fault then you will be charged a $20 service fee and $15 postage and handling to return the equipment to you.
  • If you wish to have equipment supplied to you without having first returned equipment for testing (forward replacement), you may purchase replacement equipment from us (and $15 postage and handling).
  • If you then subsequently return replacement equipment to us with all original packaging and in saleable condition within 15 days of dispatch to you, we will credit the purchase price of the modem to your account (minus a 20% restocking fee). If instead of returning the new modem you return the orignal equipment then as per above, the original equipment will be tested by us and if it proves faulty the cost of the replacement modem plus the postage and handling will be credited to your account.

DIALUP SERVICE

Where the Service includes a dial-up Internet connection :-

  • Where the Service includes Dial-up internet access, you accept that you are responsible for paying all telephone call charges incurred in dialing the Provider’s access numbers.
  • You acknowledge that the Provider has an 0198 access number that is charged as a local call by phone companies. Some accommodation providers such as hotels may impose non-local call tariffs on 0198 access numbers. The Provider also has some non-0198 numbers that are only charged as a local call in specific geographical areas. You agree that it is your responsibility to ensure you are informed of the call charges that will be levied as a result of you calling the Provider’s access numbers and you agree that you accept all responsibility for the payment of these charges.

ADSL SERVICE

Where the Service includes an ADSL Internet connection :-

  • You accept that ADSL is not available in all areas nor over all phone lines and that the Provider is not liable beyond the refund of Upfront Fees and Minimum Fees paid pursuant to the unsuccessful ADSL application.
  • You acknowledge that service difficulties should be reported to the Provider and not to Telstra and should you contact Telstra in relation to the Service and that the Provider incurs fees as a result then the Provider will in turn levy fees on your account in order to recoup such costs. ($55.00 per such contact with Telstra).
  • Where you report a fault and Telstra determine that the fault is under your control including but not limited to incorrect configuration of line filters, malfunctioning equipment owned by you, or poor telephone wiring on your premises, faulty plugs, or faulty extension cords and should Telstra levy an incorrect call out fee, you agree to the Provider recouping these fees from you.
  • Your chosen Service may be subject to speed reductions at the expiration of a data quota or at times of peak network utilization as described in the Service Schedule.
  • Where the Service has a peak and off peak download quota, peak time refers to 8am to 1am AEST (for avoidance of doubt AEST is understood to refer to daylight saving as applied in Melbourne, Australia) and off peak refers to 1am to 8am AEST. When a peak quota is exceeded then the Service will be slowed during peak times. When an off peak quota is exceeded then the Service will be slowed during off peak times.
  • Postage and handling for modems and/or ADSL filters purchased from the Provider is $ (gst inc).

ADSL 1 and ADSL 2+ Speeds

  • Line speed is the speed to and from your ADSL modem and the telephone exchange to which you are connected. Line speeds are specified variously as 256k/64k, 512k/128k, 1.5M/256k, 1500k/256k, 1500Kbps/256Kbps, 8Mbps/384Kbps and 20Mbps/1Mbps. Where a line speed is specified in the format X/Y the first figure X refers to the “up” speed which is the line speed of data transmitted to the exchange from your premises and the second figure Y refers to the “down” speed which is the line speed of data received from the exchange to your premises.
  • The specification of ADSL lines speeds of 8Mbps/384Kbps, 8192kbps/384kbps and 20Mbps/1Mbps are the maximum speeds that can be achieved by choosing this product rather than the actual speed that can be delivered to your premises. The actual speed is dependent upon the age and quality of the telephone line between your premises and the exchange, the condition of the connections and joins on the telephone line between your premises and the exchange and the distance of the telephone line between your premises and the exchange.
  • You agree that the difference between the Service’s maximum line speed and the line speed actually experienced with the Service is not under the control of the Provider, nor is the Provider responsible for it.
  • Line speed is not the same as actual speed of data exchanged between your premises and the Internet. The actual speed of data transmission may be affected by whether your ADSL modem is ADSL 1 or ADSL 2 or ADSL 2+ compliant and as such to achieve higher speeds you may need to upgrade your ADSL modem. Actual data speeds can also be compromised by congestion on the wider Internet and by the speed of service of the computers that you are communicating with on the wider Internet all of which are factors beyond the Provider’s control.
  • You acknowledge that the Australia On Line Fair Go Policy applies to ADSL Services.

New ADSL Service Setup Fees

  • A New ADSL Service Request is where ADSL Service is requested over a PSTN phone service that does not currently have an ADSL Service supplied over it that is connected to the Telstra ADSL network.
  • A non-refundable “New ADSL Connection Setup Fee” is payable by you upon making a Service Request to the Provider for the connection of a New ADSL Service. This otherwise non-refundable Setup Fee will be refunded to you where the Provider cannot connect the requested ADSL service.
  • If you agree to keep the newly connected ADSL Service with the Provider for a minimum committed term, then once the Service is connected and once you return a correctly completed “Cash back” Rebate Request form via Post to the Provider, you shall become eligible for a “New ADSL Connection Cash back Rebate” from the Provider. You remain eligible for a “Cash back” rebate for a period of 30 days after placing the New ADSL Service Request, “Cash back” Rebate Requests received after that time will not be accepted. In the event that you have agreed to maintain the transferred ADSL Service for a minimum committed term and the Service is disconnected prior to the expiration of the minimum committed term for any reason whether or not you knowingly caused disconnection of the Service then the Early Termination Fee is payable by you to the Provider.
  • If you agree to keep the ADSL Service for a minimum committed term of 24 months then a “New ADSL Connection Cash back 24 month Rebate” is available to be claimed.
  • If you agree to keep the ADSL Service for a minimum committed term of 12 months then a “New ADSL Connection Cash back 12 month Rebate” is available to be claimed.
  • If you agree to keep the ADSL Service for a minimum committed term of 6 months then a “New ADSL Connection Cash back 6 month Rebate” is available to be claimed.
  • Once the ADSL Service has been connected and a correctly completed “Cash back” Rebate Request form has been received by Post by the Provider then the Provider will pay the applicable rebate to you via the method you have specified on the Rebate Request form within 10 business days of the Provider receiving the “Cash back” Rebate Request or 10 business days of the ADSL Service being connected which ever is the later.
  • You acknowledge that the events that can cause the disconnection of the ADSL Service, which results in the payment by you of the Early Termination Fee include but are not limited to, you requesting disconnection of either the ADSL Service itself or the telephone Service the ADSL is provided over, either the ADSL Service or phone Service being disconnected for the non-payment of fees, the change of account holder of the telephone service, the relocation of the telephone service to other premises or the change of the telephone number associated with the telephone line associated with the ADSL Service. You acknowledge that in no event is the Provider responsible for the disconnection of the ADSL Service and therefore in all events of disconnection of the ADSL Service prior to the expiration of the committed term you will be liable for the payment of the Early Termination Fee.

Transferred ADSL Service Setup Fees

  • A Transfer Service Request is where the ADSL Service is provided via the Telstra ADSL network and is currently delivered over a given PSTN phone service by another Provider and you request to purchase an ADSL Service over this same PSTN phone service from the Provider in place of your existing provider. This is often referred to as Rapid Transfer and varies from disconnection from the old provider and reconnection to the Provider in that a discounted connection fee is payable and there is limited down time when an ADSL service is unavailable to you. A Transfer is only available where the losing provider has agreed to be part of the transfer process and this is distinct and different and not to be confused with a provider agreeing to be part of SSS transfer or ULL transfer.
  • A Transfer Service Request will be rejected where the ADSL Service is connected to the Telstra ADSL network but where the losing provider has not agreed to be part of the transfer process.
  • A Transfer Service Request cannot be completed where the ADSL Service is disconnected. This is a regrettable mistake made by some consumers where they cancel the Service with their existing provider and then place a Transfer Service Request which cannot be completed as such because there is then no ADSL Service to transfer and the only option is to complete a New ADSL Service Request.
  • A non-refundable “Transfer Fee” is payable upon placing a Transfer Service Request. You acknowledge that transferring your ADSL Service to the Provider does not relieve you of any obligations you have to the losing provider from whom you are transferring the Service to the Provider and that none of these obligations transfer to the Provider as a consequence of you transferring your ADSL Service to the Provider.
  • Where a transfer is requested for an ADSL service that is not connected to the Telstra broadband network then a new ADSL connection will be provided and a full new ADSL connection Setup Fee will be payable by you to the Provider rather than the discounted Transfer Fee.
  • If you agree to keep the newly transferred ADSL Service with the Provider for a minimum committed term, then once the Service is transferred and once you return a correctly completed “Cash back” Rebate Request form by Post to the Provider, you shall become eligible for a ADSL Transfer Cash back Rebate from the Provider. You remain eligible for a rebate for a period of 30 days after placing the Transfer Service Request, “Cash back” Rebate Requests received after that time will not be accepted. In the event that you have agreed to maintain the transferred ADSL Service for a minimum committed term and the Service is disconnected prior to the expiration of the minimum committed term for any reason whether or not you knowingly caused disconnection of the Service then the Early Termination Fee is payable by you to the Provider.
  • If you agree to keep the ADSL Service for a minimum committed term of 24 months then a “Transferred ADSL Connection Cash back 24 month Rebate” is available to be claimed.
  • If you agree to keep the ADSL Service for a minimum committed term of 12 months then a “Transferred ADSL Connection Cash back 12 month Rebate” is available to be claimed.
  • If you agree to keep the ADSL Service for a minimum committed term of 6 months then a “Transferred ADSL Connection Cash back 6 month Rebate” is available to be claimed.
  • Once the ADSL Service has been connected and a correctly completed Rebate Request form has been received by Post by the Provider then the Provider will pay the applicable rebate to you via the method you have specified on the Rebate Request form within 10 business days of the Provider receiving the Rebate Request or 10 business days of the ADSL Service being connected which ever is the later.
  • You acknowledge that the events that can cause the disconnection of the ADSL Service, which results in the payment by you of an early termination fee include but are not limited to, you requesting disconnection of either the ADSL Service itself or the telephone Service the ADSL is provided over, disconnection due to the non-payment of fees of either the ADSL Service the telephone service, the change of account holder of the telephone service, the relocation of the telephone service to other premises or the change of the telephone number associated with the telephone line associated with the ADSL Service. You acknowledge that in no event is the Provider responsible for the disconnection of the ADSL Service and therefore in all events of disconnection of the ADSL Service prior to the expiration of the committed term you will be liable for the payment of $269 early termination fee for Select plans and $159 early termination fee for all others.

PHONE SERVICE

Where the Service includes a phone connection and or phone calls:-

  • MEDICAL PRIORTY - Our phone services do not support medical priority and as such our phone services can not be relied upon to be operational in the event that you or someone at your premises wants to contact emergency or medical assistance. Upon registering with us for a phone service, account holders have been asked if they are any member of their household suffers a life threatening condition including life threatening allergies, whereupon account holders have been advised that our phone service cannot be relied upon in the event of a medical emergency. If account holders have answered yes, a member of their household does suffer a life threatening condition, they proceed with purchasing phone service from us having been informed and in full knowledge making their own informed decision, that our phone service may not be available or operatiional, if and when someone at their premises suffers a life threatening event.
  • CUSTOMER SERVICE GUARANTEE - The Customer Service Guarantee sets timelines for installation and restoration of phone service that must be met by Phone providers or else the Phone Provider must pay mandated compensation to the Phone account holder. We rely upon the large phone companies to install and activate new services and rectify faults and therefore we do not control nor can we guarantee that phone services will be installed or restored to operation within Customer Service Guarantee times. We will do everything we can to minimise installation times and service restoration times. It is not possible to offer our Phone Services at our discounted price and be liable to pay compensation under the Customer Service Guarantee. We require you to waive your rights under the Customer Service Guarantee as a condition of purchasing our Phone Services.

WEB HOSTING SERVICE

Where the Service includes web space or a web hosting service:-

  • You agree that you are responsible for ensuring that all copyright material made available, by you or others, from the Service has the authorisation of the copyright owner and futher you agree not to link to or other wise publicise or promote the distribution of copyright material without the authorisation of the respecitve copyright owners.
  • You agree that you are responsible for downloading backups of your web site and in the event that you fail to keep an up to date backup of your web site and that that data is lost you agree you have no claim against the Provider irrespective of whether the loss of data is the fault of the Provider or not.

MAIL SERVICE

Where the Service includes email facilities including email lists :-

  • You understand that the sending of SPAM is illegal in Australia agree not to send unsolicited commercial email using the Provider’s Service.

MOBILE WIRELESS BROADBAND SERVICE

Where the Service includes Internet access via a Mobile Wireless network :-

  • You accept that Mobile Wireless Broadband is not available in all areas.
  • You acknowledge that service difficulties should be reported to the Provider and not to the network operator such as Optus and should you contact the network operator in relation to the Service and the Provider incurs fees as a result then you agree to pay such fees including applicable GST.
  • The Mobile Wireless Broadband Service consists of Included Data, which is included as part of the monthly Access Fee, and an additional excess Usage Fee for data used over and above the monthly included data.
  • The Mobile Wireless Broadband Included Data quota is reissued at the beginning of the calendar month and includes uploads and downloads.
  • The maximum data usage in any given calendar month is 10GB where upon the Service will be suspended until the beginning of the next calendar month. The Monthly Access Fee still accrues when the Service is suspended.
  • The Provider may, but is not obliged to, provide you a Notice when you have used 50% and 85% and again when you have used 100% of the monthly included data for your Mobile Wireless Broadband Service.
  • In exchange for the Setup Fee the Provider will issue you with a SIM card and optionally a USB modem for an additional fee. Postage and handling are payable for delivery of the SIM card and the optional USB modem.
  • The Provider offers a “30 day coverage guarantee” which is applicable for 30 days from the time you apply for the Service.
  • To make a claim under Australia On Line’s coverage guarantee you need to :- Lodge a Coverage Guarantee claim with Australia On Line, by phone to our accounts department during business hours on 1300 364 074, within 30 days of signing up for the Mobile Wireless Broadband service. You will receive a coverage guarantee claim number as evidence that you have lodged your claim; and you need to return in good condition to Australia On Line either the SIM card alone if you purchased the SIM only pack, or the SIM and Modem pack with all attachments. The claim will be approved if the claim has been lodged within 30 days of signing up for the Mobile Wireless Broadband service and all the purchased items are received in good condition at Australia On Line with the claim number attached. In the event that, you've applied for Cash back with a committed term for the Service subject to Coverage Guarantee claim, Australia On Line will release you from the committed term for the Service or else if you are not subject to a Cash Back committed term, Australia On Line will refund the purchase price ($99 in the case of the SIM and Modem pack or $25 in the case of the SIM only pack). Postage and Handling charges are not refundable under the Coverage Guarantee. Monthly Access Fees are not refundable under the Coverage Guarantee. If you are making a claim under the Australia On Line Coverage Guarantee it is your responsibility to ensure that we receive the purchased items and we receive them in good condition at: Australia On Line, Level 4/6 Riverside Quay Southbank VIC 3006. If we do not receive the purchased items or we do not receive the purchased items in good condition, we cannot approve the coverage guarantee claim and in the event that your service is subject to a committed term and you cancel the service, an early termination fee will apply.
  • The Mobile Wireless Broadband Service is only for use in Australia.
  • Downloading speeds with the Mobile Wireless Broadband Service will typically be 1 to 2 Mb/s. You acknowledge that there are a number of factors that affect the speed and effectiveness of the signal including :- The Location of the USB modem, indoors, out of doors; the type of building the Mobile Wireless Broadband is used within; the blocking behavior of surrounding buildings. Distance from the mobile phone tower; the number of people using the mobile network in the area at the time.
  • Downloading may not be as fast as an ADSL or ADSL2+ fixed line service.
  • Canceling or changing the Included Data of a Mobile Wireless Broadband Service can only take affect at the beginning of a calendar month and requires the Provider notifying the network operator or reseller thereof prior to the start of a calendar month. In order for cancellation of a Mobile Wireless Broadband Service to take affect at the beginning of the next calendar month, you must notify the Provider of such cancellation prior to 5 business days before the end of the current calendar month. In order for a plan change of a Mobile Wireless Broadband Service to take affect at the beginning of the next calendar month, you must notify the Provider of such plan change prior to 5 business days before the end of the current calendar month. Where you have not notified the Provider prior to 5 business days before the end of the current calendar month you agree to continue to pay for the Service and any Usage Fees associated with the Service as described by the Service Schedule for the plan applicable prior to you requesting cancellation or plan change for the current calendar month and the following calendar month until the cancellation or plan change takes affect.

MOBILE PHONE SERVICE

Where the Service consists of a Mobile Phone Service :-

  • The Provider will provide a SIM card which, depending upon the Service Schedule, may or may not include a handset.
  • Where the Service Schedule refers to Mobiles this will refer to Australian GSM 3G or 4G mobile phone services and will NOT refer to Satellite phones and will NOT refer to Mobile Phones billed by a foreign network (International Mobile Phones).
  • Unless otherwise stated in the Service Schedule, charged Mobile Phone calls will be billed per 60 seconds so that any part of a 60 second block will be billed for the whole 60 seconds.
  • Charged mobile phone usage as described in the Service Schedule may include but is not limited to phone calls, SMS messages, Internet data, premium SMS and premium content such as ring tones.
  • Charged mobile phone usage will be accessible via the Provider's web site at some time prior to the usage being billed to the you.
  • The Provider will make reasonable efforts to make charged mobile phone usage accessible to you as soon as practicable after the Provider receives usage data from the phone network operators. Such mobile phone usage is often provided by the mobile phone network operators more than 2 days after the usage occurred.
  • Given that there are unavoidable delays in the receipt of usage data by the Provider you are advised NOT to solely rely upon the Provider's website in order to avoid excess usage charges.
  • The Provider will send notifications to you by SMS to your mobile phone service, when the Provider becomes aware that your mobile phone Internet usage is in excess of 50% and 85% of your monthly allowance and again when your mobile phone Internet usage is in excess of 100% of your monthly allowance. Such notices will be delayed until they can be sent between the hours of 12 noon and 8pm Melbourne time so as to avoid sending SMS at some inappropriate time of the day in one of Australia's time zones.
  • You acknowledge that it is possible that your phone usage may substantially exceed usage limits, and therefore you may incur substantial excess usage charges, before the Provider is advised of the relevant usage data by the network operator and hence before the Provider has the opportunity to notify you.
  • Any usage whose price is not specified in the Service Schedule shall be charged at the Provider's cost plus 25%.
  • You acknowledge that you are liable for all charges for all mobile phone usage irrespective of whether you authorised the usage or not until such time as the Service has been transferred to another Provider or until such time as the mobile phone Service has been terminated on the phone carrier's network.
  • You acknowledge that the Australia On Line Fair Go Policy applies to the Provider's Mobile Phone Services.
  • Where you have been charged for Premium content such as Ring Tones and you dispute whether you purchased such Services, you agree that you are liable to Pay the Provider for these Services and that it is then your responsibility to seek redress from the content Provider directly.

FIXED LINE TELEPHONE SERVICE

Where the Service consists of a traditional fixed line, PSTN phone line (not Voice over IP) :-

  • The Provider offers Fixed Line Telephone Service to those who transfer their existing Telstra network connected phone service to the Provider or who order a new phone connection from the Provider.
  • The Provider will levy Access or Line Rental Fees in advance at the beginning of the Service’s Billing Period.
  • The Provider will levy Usage Fees in arrears, generally at the beginning of the next Billing Period, though the Provider may debit fees for calls prior to the beginning of the next Billing Period where the total of outstanding call fees exceeds $50.
  • The Usage Fees levied in arrears for a given period are the fees for the calls which have been notified to the Provider in that Billing Period rather than being the fees for the calls made in that Billing Period. In other words, what Usage we bill you for a Period is not the calls you made in that Billing Period but the calls we’ve been told about in that Billing Period.
  • The Provider may not be told about calls made in a Billing Period until days or even months later. The Provider cannot bill for calls until it is told about them.
  • You agree that you will pay Usage Fees for calls made on the Service even if the Provider has not been received notification of those calls from its Suppliers and therefore you have not been billed for those calls until days or even months later, and further you agree to pay the Usage Fees for calls made on the Service even if you are billed for those calls after you have terminated the Service or transferred the Service to another Provider, and further you agree to pay Usage Fees for calls made on the Service even if you are billed for those calls months after you have terminated or transferred the Service to another Provider.
  • Local calls, national calls, fixed to mobile calls and fixed to International calls will be charged to you at the rates specified in the Service Schedule. Calls other than of a type specified in the Service Schedule will be charges at the Provider’s cost plus 25% of the Provider’s cost plus GST.
  • You acknowledge that calls to Premium services such as 1900 numbers will be inaccessible via the Service (barred).
  • You acknowledge that the Provider’s usage web page can only list calls notified to the Provider by the Provider’s Supplier which may or may not be a complete list of all calls made in a given period given that Call Notifications to the Provider can be delayed.
  • The Provider’s usage web page is an accurate statement of what you will be billed for past Billing Periods or up to today for the current Billing Period.
  • You acknowledge that the Provider is extending credit to you by billing Usage Fees in arrears as such the Provider will limit the amount of credit it will extend to you. Where the unpaid amount for calls exceeds this limit the Provider may request an interim payment from you part way through the Billing Period so as to bring the amount of credit extended to you below the credit limit the Provider has assigned to you. Where the Provider assigns a small or even zero dollar credit limit to you, the Provider may request that you prepay an amount such as, but not restricted to, $50 or $100.
  • Where payment remains outstanding beyond 7 days after the end of the applicable Billing Period, the Provider may suspend your Service whilst maintaining your ability to make emergency 000 calls.
  • In the event that the Service is suspended due to failure to pay an outstanding amount the Provider may charge a restoration fee up to $35. The Provider cannot request restoration of the Service from its Supplier outside of business hours and restoration itself may take more than a week after the request for restoration has been placed with the Supplier.
  • Where payment remains outstanding beyond 7 days after the end of the applicable Billing Period, the Provider may levy a $10 dishonor fee.
  • The Provider offers phone service on the condition that you waive your Customer Service Guarantee.
  • The Provider cannot guarantee phone service and only offers the Service to you on the condition that you do NOT rely upon the Service as your primary means of summoning emergency assistance including emergency medical assistance.
  • Phone faults within the Provider's network will be rectified free of charge. Where faults are the result of equipment connected to your phone line within your premises or wiring faults within your premises past the network boundary (beyond the MDF or in the case of no MDF past the first phone socket) you will be charged a service fee plus 25% which may be as much as $250.

COMBINED OR “BUNDLED” PLANS

Bundled Services are where the purchase of multiple Services entitles you to a benefit by virtue of your purchase of multiple Services over and above the benefits that would accrue to you from the purchase of the Services separately.

  • The terms and conditions of a Bundled plan are the aggregate of the terms and conditions of the individual Services provided as part of the Bundle except where the specific terms relating to the Bundle contradict or override the terms and conditions of the individual Services.
  • The terms and conditions specific to the Bundle take precedence over the terms and conditions of the individual Services only if all individual Services within the Bundle continue to be purchased by you. When you no longer purchase one of the Services contained within the Bundle, the Bundle no longer applies and the terms and conditions of the Bundle no longer have affect and all the terms and conditions that would otherwise apply if the Services were purchased separately now have force and are operative.

PHONE PLUS ADSL BROADBAND BUNDLED PLANS

  • The Services that are contained within this Bundle are a Fixed Line Telephone Service (PSTN) and ADSL Broadband over the same phone line.
  • This Bundled Service provides larger monthly data quotas than would otherwise be the case if the ADSL Broadband were purchased separately.
  • The Bundled Service provides a discounted ADSL Broadband “ADSL Bonus Access Fee” if the monthly call charges on the attached Fixed Line Telephone Service exceed a “Call Charges Bonus Threshold” If the monthly call charges do not exceed the Call Charges Bonus Threshold then the ADSL Access Fee that would apply to the ADSL Service if purchased separately applies.

CASH BACK

  • Cashback offers are intended to encourage customers to purchase a new type of Service (ADSL, Select ADSL, Mobile Broadband, Phone Services) that they are not currently purchasing and have not previously purchased from the Provider. As such cash back offers or other rebates are not available to customers purchasing a type of Service that they are currently purchasing or have previously purchased from the Provider.
  • Cash backs or rebates are not available for services associated with a phone number on which the same type of Service has previously been provided.
  • Where a Service has an upfront fee such as a Setup Fee, Connection Fee or hardware purchase fee, a Cash back Rebate may be offered where the upfront Setup Fee is paid by the Customer at signup and then is claimed back by the Customer. The Cash back offer has an expiry, which is 30 days from purchase or signup for the Service, unless otherwise varied in the Service Schedule. The Customer must claim the Cash back by returning a correctly completed Cash back application via the postal service to the Provider. The Provider will remit the applicable Cash back Rebate to the Customer after 30 days from purchase. The Cash back offer is no longer available where upfront Setup Fees have already been repaid, such as when a Mobile 3G Broadband coverage guarantee is invoked, or where the upfront Setup Fee was never paid by to the Provider under some free setup arrangement where they upfront Setup Fee or part thereof were waived.

ADVERSE NETWORK IMPACT

  • You agree that the Provider may suspend or terminate the Service where your manner of use of the Service either adversely impacts or is likely to adversely impact the ability of other users and customers of the Provider to utilise their respective Services, including but not limited to where you are sending bulk email that results in other networks refusing to accept email from the Provider.

DATA SECURITY

  • You agree to keep confidential information such as passwords and will immediately notify the Provider in the event such information is disclosed.
  • You acknowledge that they are connecting to an insecure public network (the internet) via the Provider and you acknowledge that the Provider is not responsible for any losses or damage that you may experience as a consequence of connecting to the Internet.
  • You agree that you are responsible for ensuring the security of your own computer systems and acknowledge that the Provider is not responsible for preventing attacks upon your systems and the Provider is not responsible for preventing the transmission of malevolent code such as viruses to your computers even when such attacks occur via the Providers facilities.

NOTICES

  • At the Provider’s discretion Notices will be sent to either the Notification Email Address or via Short Message Service (SMS) to the Notification mobile phone number.
  • The Notification Email Address is the email address (Preferred Email Address) advised by you as part of your Request for Service or as further notified by you at a later date. Where you have not advised the Provider of a Notification Address the Notification Address shall be that of any email box provided to you as part of the Service.
  • The Provider may send a notice via Short Message Service (SMS) in addition or instead of sending the notice via email. Notices sent via SMS are sent to the mobile phone number advised by you as part of your Request for Service or as further notified by you at a later date. SMS notices are sent between 12:00 and 20:00 AEST or as adjusted for daylight saving. Where the Provider has an alert that is available to send between 20:00 and 12:00 the alert will not be sent but may be held and sent after 12:00 and before 20:00.
  • It is your responsibility to ensure that the Provider has a Notification Address that will allow notices to be received by you in a timely fashion.
  • Notices will be deemed to have been received 24 hours after dispatch by email to the Notification Address.

NO WARRANTY

  • You acknowledge that the Service is not guaranteed to be error free and is not guaranteed to be without interruption. You agree that the Provider is not liable for any disruption or interruption to the provision of the Service. Where this limitation of the Provider’s liability is held to be invalid, the Provider’s liability will be restricted to the re-supply of the service or to the aggregate fees received by the Provider from you in the Billing Period during which the liability arises.

INDEMNITY

  • To the extent permitted by law the aggregate liability of the Provider to you in connection with this Agreement (whether in contract, tort including negligence, under statute or otherwise) in respect of any loss or damage (including consequential loss or damage) is limited to the fees received by the Provider in the Billing Period during which the liability arises.
  • You agree to indemnify the Provider and hold the Provider harmless from any damages whatsoever to you or to any third party/s as a result of your use of any service provided by the Provider to you or as a result of any act or omission by the Provider, its employees or agents.
  • You acknowledge that the Provider does not and can not exercise control over what content is accessible via the Internet and hence via the Provider’s Service and you acknowledge that there is content accessible on the Internet which is unsuitable for children.

PRIVACY

  • We need your personal information to provide services to you. We may share your personal information with suppliers to provide services to you. We also use this information, including the phone number you call from to access our services, for fraud prevention, billing, call management, and credit control. We may also obtain and provide credit information about you (subject to the requirements of Part IIIA of the Privacy Act) from a credit provider or credit reporting agency to make a decision about whether or not to provide credit to you and to update your credit information file with a credit reporting agency. We will not otherwise share your information unless subject to a lawful request.
  • The Provider will maintain records of your usage.

MISCELLANEOUS

  • You agree that the Service is not to be resold except by written permission of the Provider.
  • You agree to permit the Provider to send you electronic and non-electronic information from time to time including information of a promotional nature.
  • The Provider may vary this agreement from time to time such that you are not materially disadvantaged by the variation or in the event that you are materially disadvantaged you will be able to elect to terminate the Agreement irrespective of whether a Minimum Period applies and without incurring a financial penalty for doing so.
  • Where any part of the Agreement is held to be unlawful such parts will be severed from the Agreement in so far as is necessary for the remainder of the Agreement to be permitted by law.
  • This agreement shall be governed by the law in the State of Victoria, Australia.

SERVICE SCHEDULES

Mobile Wireless Broadband

Mobile Wireless Broadband - 1 GB - $19.99

Billing Period:One calendar month.
Monthly fee:$19.99 (inc)
Included data:1,000 MB (1 GB)
Both upload and download counted.
Additional data:5 cents (inc) per MB.
Maximum data:10,000 MB (10 GB), whereupon the Service is suspended until the beginning of the next calendar month.
Setup fee:$25 SIM only or $99 SIM + USB Modem
Cash back for setup fee:Available for 24 month commitment with $159 early termination fee.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).

Mobile Wireless Broadband - 3 GB - $29.99

Billing Period:One calendar month.
Monthly fee:$29.99 (inc)
Included data:3,000 MB (3 GB)
Both upload and download counted.
Additional data:5 cents (inc) per MB.
Maximum data:10,000 MB (10 GB), whereupon the Service is suspended until the beginning of the next calendar month.
Setup fee:$25 SIM only or $99 SIM + USB Modem
Cash back for setup fee:Available for 24 month commitment with $159 early termination fee.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).

Mobile Wireless Broadband - 6 GB - $39.99

Billing Period:One calendar month.
Monthly fee:$39.99 (inc)
Included data:6,000 MB (6 GB)
Both upload and download counted.
Additional data:5 cents (inc) per MB.
Maximum data:10,000 MB (10 GB), whereupon the Service is suspended until the beginning of the next calendar month.
Setup fee:$25 SIM only or $99 SIM + USB Modem
Cash back for setup fee:Available for 24 month commitment with $159 early termination fee.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).

Mobile Wireless Broadband - 10 GB - $59.99

Billing Period:One calendar month.
Monthly fee:$59.99 (inc)
Included data:10,000 MB (10 GB)
Both upload and download counted.
Additional data:5 cents (inc) per MB.
Maximum data:10,000 MB (10 GB), whereupon the Service is suspended until the beginning of the next calendar month.
Setup fee:$25 SIM only or $99 SIM + USB Modem
Cash back for setup fee:Available for 24 month commitment with $159 early termination fee.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).

Dial-up Turbocharger

Billing Period:One calendar month.
Minimum fee or Access fee:$1.90 (inc) per calendar month.
Maximum fee:$8.90 (inc) per calendar month.
Included download data:0 Mbytes.
Additional data:18cents (inc) per MByte.
Speed shaping (throttling):None.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).

Additional Terms:

  1. Dial-up Turbocharger requires a dial-up internet connection which is not included with the product.
  2. You may choose to use a dial-up internet connection in conjunction with the Dial-up Turbocharger which is provided by the Provider or one from any other Internet Service Provider.
  3. Dial-up Turbocharger™ compresses web pages and emails and so speeds the operation of the web and email by reducing the size of the data to be transferred. How much faster the web and emails operate depends on how much the data contained in web pages and emails can be compressed by Dial-up Turbocharger™ Typical speed improvements are 5 times faster, maximum recorded speed improvement on an individual web page is 19.6 times faster. Some data such as music is not further compressible and so there is no improvement in speed through the use of the Dial-up Turbocharger™ for receiving this type of non-compressible data. Some web pages such as those included in online banking are not made faster due to security considerations. Some compression used is 'lossy' resulting in a reduction in the clarity of images, how much clarity is preserved is controllable by you.

Dial-up

$8.90

Billing Period:One calendar month.
Minimum fee or Access fee:$8.90 (inc) per calendar month.
Maximum fee:$8.90 (inc) per calendar month.
Included download data:Unlimited.
Additional data:None.
Speed shaping (throttling):None.
Included upload data:Unlimited.
Local call:Australia wide via 0198 number.
Sessions:Maximum of 6 hours continuous connection.
Support:Self service via web site or from automated phone system.
Email addresses:20 free email addresses.
SMS:5 free SMS messages.
Free web space:10 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

$3.90

Billing Period:One calendar month.
Minimum fee or Access fee:$3.90 (inc) per calendar month.
Maximum fee:$23.90 (inc) per calendar month.
Included download data:70 Mbytes.
Additional data:18 cents per MBytes.
Speed shaping (throttling):None.
Included upload data:Unlimited.
Local call:Australia wide via 0198 number.
Sessions:No maximum continuous connection.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:20 free email addresses.
SMS:5 free SMS messages.
Free web space:10 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.
Extras:Includes Dial-up Turbocharger™ web/email accelerator.

FIXED LINE PHONE

Home Phone Complete

Setup Fee:$0.
Minimum Monthly Fee:$29.95/month in contract,
$31.95/month out of contract,
plus non-included calls and optional features.
Included feature: messages, callwaiting.
Optional features:Voicemail, Silent number and Caller ID display.
BillingMinimum fee and optional features billed monthly in advance.
Non included calls billed in arrears.
Local call:20c untimed in contract, 22c untimed out of contract.
National Calls to Australian land lines:45c connection, 20c per minute, cost capped at $2 for first 3 hours between 7pm and midnight, 7 days per week.
Calls to Telstra mobiles:45c connection, 36c per minute, cost capped at $2 for first 20 minutes between 7pm and midnight, 7 days per week.
Calls to non-Telstra mobiles:45c connection, 36c per minute.
Calls to 13/1300 numbers:30c incontract, 35c out of contract.
Calls to Directory Information:Free.
Calls to International destinations:Please see our website for full details
All other calls not specified:Our cost plus 25%.
Voice mail:$6.60/month.
Silent Number:$2.93/month.
Caller ID Display:$6.60/month.
Billing Period:One Anniversary month.
Minimum Term from activation:Optional 12 months "Price Feeze" contract.
Early termination fee:$99.

Home Phone Plus

Setup Fee:$0.
Minimum Monthly Fee:$31.95/month in contract,
$33.95/month out of contract,
plus non-included calls and optional features.
Included feature: messages, callwaiting.
Optional features:Voicemail, Silent number and Caller ID display.
BillingMinimum fee and optional features billed monthly in advance.
Non included calls billed in arrears.
Local call:18c untimed in contract, 20c untimed out of contract.
National Calls to Australian land lines:45c connection, 20c per minute, cost capped at $2 for first 3 hours between 7pm and midnight, cost capped at $2 for first 20 minutes between midnight and 7pm, 7 days per week.
Calls to Telstra mobiles:45c connection, 36c per minute, cost capped at $2 for first 20 minutes anytime.
Calls to non-Telstra mobiles:45c connection, 36c per minute.
Calls to 13/1300 numberst:30c incontract, 35c out of contract.
Calls to Directory Information:Free.
Calls to International destinations:Please see our website for full details
All other calls not specified:Our cost plus 25%.
Voice mail:$6.60/month.
Silent Number:$2.93/month.
Caller ID Display:$6.60/month.
Billing Period:One Anniversary month.
Minimum Term from activation:Optional 12 months "Price Feeze" contract.
Early termination fee:$99.

Home Phone Advanced

Setup Fee:$0.
Minimum Monthly Fee:$41.95/month in contract,
$44.95/month out of contract,
plus non-included calls and optional features.
Included feature: messages, callwaiting.
Optional features:Voicemail, Silent number and Caller ID display.
BillingMinimum fee and optional features billed monthly in advance.
Non included calls billed in arrears.
Local call:15c untimed in contract, 17c untimed out of contract.
National Calls to Australian land lines:45c connection, 20c per minute, cost capped at $1.50 for first 3 hours, anytime.
Calls to Telstra mobiles:45c connection, 36c per minute, cost capped at $2 for first 20 minutes anytime.
Calls to non-Telstra mobiles:45c connection, 36c per minute, cost capped at $2 for first 20 minutes anytime.
Calls to 13/1300 numberst:30c incontract, 35c out of contract.
Calls to Directory Information:Free.
Calls to International destinations:Please see our website for full details
All other calls not specified:Our cost plus 25%.
Voice mail:$6.60/month.
Silent Number:$2.93/month.
Caller ID Display:$6.60/month.
Billing Period:One Anniversary month.
Minimum Term from activation:Optional 12 months "Price Feeze" contract.
Early termination fee:$99.

Home Phone Reach

Setup Fee:$0.
Minimum Monthly Fee:$49.90/month
plus non-included calls and optional features.
Included feature: messages, callwaiting.
Optional features:Voicemail, Silent number and Caller ID display.
BillingMinimum fee and optional features billed monthly in advance.
Non included calls billed in arrears.
Local call:Included.
National Calls to Australian land lines:capped at $1.00 per call untimed.
Calls to Telstra mobiles:45c connection, 36c per minute, cost capped at $1 for first 20 minutes anytime.
Calls to non-Telstra mobiles:45c connection, 36c per minute, cost capped at $2 for rist 20 minutes anytime.
Calls to 13/1300 numberst:30c incontract, 35c out of contract.
Calls to Directory Information:Free.
Calls to International destinations:Please see our website for full details
All other calls not specified:Our cost plus 25%.
Voice mail:$6.60/month.
Silent Number:$2.93/month.
Caller ID Display:$6.60/month.
Billing Period:One Anniversary month.
Minimum Term from activation:Optional 12 months "Price Feeze" contract.
Early termination fee:$99.

MOBILE PHONE

Unlimited BYO Mobile Phone

Setup Fee:$25 for SIM and postage.
Minimum Monthly Fee:$49.99/month in contract,
$59.99/month out of contract,
plus non-included calls and optional features.
Included feature: Caller ID, call waiting, voicemail, phone tethering, call forwarding.
BillingMinimum fee and optional features billed monthly in advance.
Non included calls billed in arrears.
SMS to Australian Mobiles:Included.
MMS to Australian Mobiles:Included.
Calls to Australian land lines:Included.
Calls to Telstra Australian mobiles:Included.
Calls to non-Telstra Australian mobiles:Included.
Calls to 13/1300/1800 numbers:45c connection, 35c/minute.
Included Internet data:1.5GB.
Free Social Networks:eBay® Facebook® Four Square® Linked In® Twitter®
Additional Internet data:35c/MB
Calls to Directory Information:$1.50 connection.
All other calls not specified:Our cost plus 25%.
International Roaming:Not available
Billing Period:One Anniversary month.
Minimum Term from activation:Optional 24 months contract.
Early Contract termination fee:$200.

Oz BYO Mobile Phone $19.99/month

Setup Fee:$25 for SIM and postage.
Minimum Monthly Fee:$19.99/month
plus non-included calls and optional features.
Included value: $60.
Included feature: Caller ID, call waiting, phone tethering, call forwarding.
BillingMinimum fee and optional features billed monthly in advance.
Non included calls billed in arrears.
SMS to Australian Mobiles:25c
MMS to Australian Mobiles:50c
Calls to Australian land lines:90c/minute + 35c flagfall
Calls to Australian mobiles:90c/minute + 35c flagfall
Calls to 13/1300/1800 numbers:90c/minute + 35c flagfall
Included Internet data:100MB.
Free Social Networks:eBay® Facebook® Four Square® Linked In® Twitter®
Additional Internet data:50c/MB
Calls to Directory Information:90c/minute + 35c flagfall
All other calls not specified:Our cost plus 25%.
International Roaming:Not available
Billing Period:One Anniversary month.
Minimum TermNo Contract.

Oz BYO Mobile Phone $29.99/month

Setup Fee:$25 for SIM and postage.
Minimum Monthly Fee:$29.99/month
plus non-included calls and optional features.
Included value: $150
Included feature: Caller ID, call waiting, phone tethering, call forwarding.
BillingMinimum fee and optional features billed monthly in advance.
Non included calls billed in arrears.
SMS to Australian Mobiles:25c
MMS to Australian Mobiles:50c
Calls to Australian land lines:90c/minute + 35c flagfall
Calls to Australian mobiles:90c/minute + 35c flagfall
Calls to 13/1300/1800 numbers:90c/minute + 35c flagfall
Included Internet data:200MB.
Free Social Networks:eBay® Facebook® Four Square® Linked In® Twitter®
Additional Internet data:50c/MB
Calls to Directory Information:90c/minute + 35c flagfall
All other calls not specified:Our cost plus 25%.
International Roaming:Not available
Billing Period:One Anniversary month.
Minimum TermNo Contract.

Oz BYO Mobile Phone $49.99/month

Setup Fee:$25 for SIM and postage.
Minimum Monthly Fee:$49.99/month
plus non-included calls and optional features.
Included value: $375
Included feature: Caller ID, call waiting, phone tethering, call forwarding.
BillingMinimum fee and optional features billed monthly in advance.
Non included calls billed in arrears.
SMS to Australian Mobiles:25c
MMS to Australian Mobiles:50c
Calls to Australian land lines:90c/minute + 35c flagfall
Calls to Australian mobiles:90c/minute + 35c flagfall
Calls to 13/1300/1800 numbers:90c/minute + 35c flagfall
Included Internet data:1GB.
Free Social Networks:eBay® Facebook® Four Square® Linked In® Twitter®
Additional Internet data:50c/MB
Calls to Directory Information:90c/minute + 35c flagfall
All other calls not specified:Our cost plus 25%.
International Roaming:Not available
Billing Period:One Anniversary month.
Minimum TermNo Contract.

ADSL

FEES AND FACILITIES APPLICABLE TO ALL CURRENTLY OFFERED ADSL PLANS
UNLESS OTHERWISE STATED IN PLAN SCHEDULE

FEES
Switch to a higher plan $0
Switch to a lower plan $59
New ADSL Connection Cash back 12 Month Rebate $100
New ADSL Connection Cash back 6 Month Rebate $50
ADSL Transfer Fee $49
Transferred ADSL Connection Cash back 24 month Rebate $49
Transferred ADSL Connection Cash back 12 month Rebate $25
Transferred ADSL Connection Cash back 6 month Rebate $15
Early Termination Fee $159
Early Termination Fee - Pensioner Bundle $269
Early Termination Fee - Seniors Bundle $269
Early Termination Fee - Select Bundles $269
Postage and handling for the shipment of modems and filters $15
INCLUDED FEATURES
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.
SPEEDS
High Speed ADSL Plans 1.5Mbps/256Kbps ADSL1
Super Fast ADSL Plans $8Mbps down/384Kbps up ADSL1 or where available up to 20Mb down/1Mb up ADSL2.

Super Fast Select Pensioner Bundle - Up to 20Mbps/800Kbps - Unlimited GB and phone line rental - $59.98

Available to customers 60 and over in receipt of a full or part Government pension.

Broadband:ADSL2+.
Setup Fee:$0.
Monthly Fee:$59.98/month plus non-included calls and optional features.
Optional features include options such as voicemail, silent number and caller id display.
Minimum fee ($59.98) and optional features billed monthly in advance.
Non included calls billed in arrears.
Calls Included at no extra cost:Unlimited calls to local Australian landlines.
Unlimited calls to long distance Australian landlines.
Unlimited calls to 13/1300.
Calls to Directory Information:75c.
Call Connection Fee:45c for timed calls to mobiles or international calls.
Calls to mobiles:36c/minute capped at $2 for first 20 minutes anytime.
Calls to International destinations:Please see our website for full details
All other calls not specified:Our cost plus 25%.
Voice mail:$6.60/month.
Silent Number:$2.93/month.
Caller ID Display:$6.60/month.
Billing Period:One Anniversary month.
Minimum Term from activation:24 months.
Early termination fee:$269.
Cancelling either the phone service or broadband results in cancellation of both and therefore the entire Service.
Included peak time data:Unlimited GB.
Included off peak time data:Unlimited GB.

Super Fast Select Seniors Bundle - Up to 20Mbps/800Kbps - Unlimited GB and phone line rental - $69.98

Available to customers 60.

Broadband:ADSL2+.
Setup Fee:$0.
Monthly Fee:$69.98/month plus non-included calls and optional features.
Optional features include options such as voicemail, silent number and caller id display.
Minimum fee ($69.98) and optional features billed monthly in advance.
Non included calls billed in arrears.
Calls Included at no extra cost:Unlimited calls to local Australian landlines.
Unlimited calls to long distance Australian landlines.
Unlimited calls to 13/1300.
Calls to Directory Information:75c.
Call Connection Fee:45c for timed calls to mobiles or international calls.
Calls to mobiles:36c/minute capped at $2 for first 20 minutes anytime.
Calls to International destinations:Please see our website for full details
All other calls not specified:Our cost plus 25%.
Voice mail:$6.60/month.
Silent Number:$2.93/month.
Caller ID Display:$6.60/month.
Billing Period:One Anniversary month.
Minimum Term from activation:24 months.
Early termination fee:$269.
Cancelling either the phone service or broadband results in cancellation of both and therefore the entire Service.
Included peak time data:Unlimited GB.
Included off peak time data:Unlimited GB.

Super Fast Starter - ADSL2+ [NearNet] - 20 GB - $29.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$29.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Near Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Included peak time data:5 GB (5,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:15 GB (15,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 10 GB (10,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 15 GB (15,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other NearNet plans is $0 and downgrade fee to other NearNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-NearNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Budget - ADSL2+ [NearNet] - 40 GB - $34.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$34.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Near Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Included peak time data:10 GB (10,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:30 GB (30,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 15 GB (15,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 30 GB (30,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other NearNet plans is $0 and downgrade fee to other NearNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-NearNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Value - ADSL2+ [NearNet] - 80 GB - $39.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$39.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Near Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Included peak time data:20 GB (20,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:60 GB (60,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 25 GB (25,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 60 GB (60,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other NearNet plans is $0 and downgrade fee to other NearNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-NearNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Value Plus - ADSL2+ [NearNet] - 100 GB - $44.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$44.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Near Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Included peak time data:25 GB (25,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:75 GB (75,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 30 GB (30,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 75 GB (75,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other NearNet plans is $0 and downgrade fee to other NearNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-NearNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Family - ADSL2+ [NearNet] - 160 GB - $49.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$49.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Near Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Included peak time data:40 GB (40,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:120 GB (120,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 45 GB (45,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 120 GB (120,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other NearNet plans is $0 and downgrade fee to other NearNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-NearNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Intense - ADSL2+ [NearNet] - 240 GB - $59.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$59.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Near Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Included peak time data:60 GB (60,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:180 GB (180,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 65 GB (65,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 180 GB (180,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other NearNet plans is $0 and downgrade fee to other NearNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-NearNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Extreme - ADSL2+ [NearNet] - 320 GB - $69.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$69.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Near Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Included peak time data:80 GB (80,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:240 GB (240,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 85 GB (85,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 240 GB (240,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other NearNet plans is $0 and downgrade fee to other NearNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-NearNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Ultra - ADSL2+ [NearNet] - 600 GB - $89.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$89.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Near Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Included peak time data:150 GB (150,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:450 GB (450,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 155 GB (155,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 450 GB (450,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other NearNet plans is $0 and downgrade fee to other NearNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-NearNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Bundled Starter - ADSL2+ [NearNet] - 40 GB - $29.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$29.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Near Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Bundle:This plan is being purchased inconjunction with a land line phone, otherwise stand alone broadband pricing will apply
Phone:Phone line rental is from $29.95/month. See Phone plans
Keep your existing phone number.
Phone service is not offered subject to the Customer Service Guarantee (CSG).
Bundle:Bundle Deal requires full phone service, including both local call and long distance preselection with , changing the phone service or part thereof such as changing preselection to another provider will result in either less data transfer being included with the plan or a higher rate charged for the service.
Included peak time data:10 GB (10,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:30 GB (30,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 15 GB (15,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 30 GB (30,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other NearNet plans is $0 and downgrade fee to other NearNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Standard Phone Service connection$69 setup.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-NearNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Bundled Budget - ADSL2+ [NearNet] - 60 GB - $34.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$34.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Near Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Bundle:This plan is being purchased inconjunction with a land line phone, otherwise stand alone broadband pricing will apply
Phone:Phone line rental is from $29.95/month. See Phone plans
Keep your existing phone number.
Phone service is not offered subject to the Customer Service Guarantee (CSG).
Bundle:Bundle Deal requires full phone service, including both local call and long distance preselection with , changing the phone service or part thereof such as changing preselection to another provider will result in either less data transfer being included with the plan or a higher rate charged for the service.
Included peak time data:20 GB (20,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:40 GB (40,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 25 GB (25,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 40 GB (40,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other NearNet plans is $0 and downgrade fee to other NearNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Standard Phone Service connection$69 setup.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-NearNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Bundled Value - ADSL2+ [NearNet] - 100 GB - $39.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$39.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Near Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Bundle:This plan is being purchased inconjunction with a land line phone, otherwise stand alone broadband pricing will apply
Phone:Phone line rental is from $29.95/month. See Phone plans
Keep your existing phone number.
Phone service is not offered subject to the Customer Service Guarantee (CSG).
Bundle:Bundle Deal requires full phone service, including both local call and long distance preselection with , changing the phone service or part thereof such as changing preselection to another provider will result in either less data transfer being included with the plan or a higher rate charged for the service.
Included peak time data:25 GB (25,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:75 GB (75,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 30 GB (30,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 75 GB (75,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other NearNet plans is $0 and downgrade fee to other NearNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Standard Phone Service connection$69 setup.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-NearNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Bundled Value Plus - ADSL2+ [NearNet] - 160 GB - $44.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$44.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Near Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Bundle:This plan is being purchased inconjunction with a land line phone, otherwise stand alone broadband pricing will apply
Phone:Phone line rental is from $29.95/month. See Phone plans
Keep your existing phone number.
Phone service is not offered subject to the Customer Service Guarantee (CSG).
Bundle:Bundle Deal requires full phone service, including both local call and long distance preselection with , changing the phone service or part thereof such as changing preselection to another provider will result in either less data transfer being included with the plan or a higher rate charged for the service.
Included peak time data:40 GB (40,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:120 GB (120,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 45 GB (45,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 120 GB (120,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other NearNet plans is $0 and downgrade fee to other NearNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Standard Phone Service connection$69 setup.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-NearNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Bundled Family - ADSL2+ [NearNet] - 240 GB - $49.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$49.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Near Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Bundle:This plan is being purchased inconjunction with a land line phone, otherwise stand alone broadband pricing will apply
Phone:Phone line rental is from $29.95/month. See Phone plans
Keep your existing phone number.
Phone service is not offered subject to the Customer Service Guarantee (CSG).
Bundle:Bundle Deal requires full phone service, including both local call and long distance preselection with , changing the phone service or part thereof such as changing preselection to another provider will result in either less data transfer being included with the plan or a higher rate charged for the service.
Included peak time data:60 GB (60,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:180 GB (180,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 65 GB (65,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 180 GB (180,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other NearNet plans is $0 and downgrade fee to other NearNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Standard Phone Service connection$69 setup.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-NearNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Bundled Intense - ADSL2+ [NearNet] - 320 GB - $59.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$59.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Near Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Bundle:This plan is being purchased inconjunction with a land line phone, otherwise stand alone broadband pricing will apply
Phone:Phone line rental is from $29.95/month. See Phone plans
Keep your existing phone number.
Phone service is not offered subject to the Customer Service Guarantee (CSG).
Bundle:Bundle Deal requires full phone service, including both local call and long distance preselection with , changing the phone service or part thereof such as changing preselection to another provider will result in either less data transfer being included with the plan or a higher rate charged for the service.
Included peak time data:80 GB (80,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:240 GB (240,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 85 GB (85,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 240 GB (240,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other NearNet plans is $0 and downgrade fee to other NearNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Standard Phone Service connection$69 setup.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-NearNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Bundled Extreme - ADSL2+ [NearNet] - 600 GB - $69.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$69.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Near Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Bundle:This plan is being purchased inconjunction with a land line phone, otherwise stand alone broadband pricing will apply
Phone:Phone line rental is from $29.95/month. See Phone plans
Keep your existing phone number.
Phone service is not offered subject to the Customer Service Guarantee (CSG).
Bundle:Bundle Deal requires full phone service, including both local call and long distance preselection with , changing the phone service or part thereof such as changing preselection to another provider will result in either less data transfer being included with the plan or a higher rate charged for the service.
Included peak time data:150 GB (150,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:450 GB (450,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 155 GB (155,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 450 GB (450,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other NearNet plans is $0 and downgrade fee to other NearNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Standard Phone Service connection$69 setup.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-NearNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Bundled Budget - ADSL2+ [OffNet Metro] - 20 GB - $34.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$34.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Off Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Bundle:This plan is being purchased inconjunction with a land line phone, otherwise stand alone broadband pricing will apply
Phone:Phone line rental is from $29.95/month. See Phone plans
Keep your existing phone number.
Phone service is not offered subject to the Customer Service Guarantee (CSG).
Bundle:Bundle Deal requires full phone service, including both local call and long distance preselection with , changing the phone service or part thereof such as changing preselection to another provider will result in either less data transfer being included with the plan or a higher rate charged for the service.
Included peak time data:5 GB (5,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:15 GB (15,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 10 GB (10,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 15 GB (15,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other OffNet plans is $0 and downgrade fee to other OffNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$89 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$149 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Standard Phone Service connection$69 setup
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-OffNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Bundled Value - ADSL2+ [OffNet Metro] - 40 GB - $39.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$39.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Off Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Bundle:This plan is being purchased inconjunction with a land line phone, otherwise stand alone broadband pricing will apply
Phone:Phone line rental is from $29.95/month. See Phone plans
Keep your existing phone number.
Phone service is not offered subject to the Customer Service Guarantee (CSG).
Bundle:Bundle Deal requires full phone service, including both local call and long distance preselection with , changing the phone service or part thereof such as changing preselection to another provider will result in either less data transfer being included with the plan or a higher rate charged for the service.
Included peak time data:10 GB (10,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:30 GB (30,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 15 GB (15,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 30 GB (30,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other OffNet plans is $0 and downgrade fee to other OffNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$89 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$149 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Standard Phone Service connection$69 setup
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-OffNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Bundled ValuePlus - ADSL2+ [OffNet Metro] - 80 GB - $44.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$44.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Off Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Bundle:This plan is being purchased inconjunction with a land line phone, otherwise stand alone broadband pricing will apply
Phone:Phone line rental is from $29.95/month. See Phone plans
Keep your existing phone number.
Phone service is not offered subject to the Customer Service Guarantee (CSG).
Bundle:Bundle Deal requires full phone service, including both local call and long distance preselection with , changing the phone service or part thereof such as changing preselection to another provider will result in either less data transfer being included with the plan or a higher rate charged for the service.
Included peak time data:20 GB (20,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:60 GB (60,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 25 GB (25,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 60 GB (60,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other OffNet plans is $0 and downgrade fee to other OffNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$89 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$149 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Standard Phone Service connection$69 setup
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-OffNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Bundled Family - ADSL2+ [OffNet Metro] - 100 GB - $49.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$49.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Off Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Bundle:This plan is being purchased inconjunction with a land line phone, otherwise stand alone broadband pricing will apply
Phone:Phone line rental is from $29.95/month. See Phone plans
Keep your existing phone number.
Phone service is not offered subject to the Customer Service Guarantee (CSG).
Bundle:Bundle Deal requires full phone service, including both local call and long distance preselection with , changing the phone service or part thereof such as changing preselection to another provider will result in either less data transfer being included with the plan or a higher rate charged for the service.
Included peak time data:25 GB (25,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:75 GB (75,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 30 GB (30,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 75 GB (75,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other OffNet plans is $0 and downgrade fee to other OffNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$89 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$149 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Standard Phone Service connection$69 setup
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-OffNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Bundled Intense - ADSL2+ [OffNet Metro] - 160 GB - $59.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$59.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Off Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Bundle:This plan is being purchased inconjunction with a land line phone, otherwise stand alone broadband pricing will apply
Phone:Phone line rental is from $29.95/month. See Phone plans
Keep your existing phone number.
Phone service is not offered subject to the Customer Service Guarantee (CSG).
Bundle:Bundle Deal requires full phone service, including both local call and long distance preselection with , changing the phone service or part thereof such as changing preselection to another provider will result in either less data transfer being included with the plan or a higher rate charged for the service.
Included peak time data:40 GB (40,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:120 GB (120,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 45 GB (45,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 120 GB (120,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other OffNet plans is $0 and downgrade fee to other OffNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$89 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$149 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Standard Phone Service connection$69 setup
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-OffNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Bundled Extreme - ADSL2+ [OffNet Metro] - 240 GB - $69.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$69.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Off Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Bundle:This plan is being purchased inconjunction with a land line phone, otherwise stand alone broadband pricing will apply
Phone:Phone line rental is from $29.95/month. See Phone plans
Keep your existing phone number.
Phone service is not offered subject to the Customer Service Guarantee (CSG).
Bundle:Bundle Deal requires full phone service, including both local call and long distance preselection with , changing the phone service or part thereof such as changing preselection to another provider will result in either less data transfer being included with the plan or a higher rate charged for the service.
Included peak time data:60 GB (60,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:180 GB (180,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 65 GB (65,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 180 GB (180,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other OffNet plans is $0 and downgrade fee to other OffNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$89 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$149 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Standard Phone Service connection$69 setup
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-OffNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Bundled ExtremePlus - ADSL2+ [OffNet Metro] - 320 GB - $79.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$79.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Off Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Bundle:This plan is being purchased inconjunction with a land line phone, otherwise stand alone broadband pricing will apply
Phone:Phone line rental is from $29.95/month. See Phone plans
Keep your existing phone number.
Phone service is not offered subject to the Customer Service Guarantee (CSG).
Bundle:Bundle Deal requires full phone service, including both local call and long distance preselection with , changing the phone service or part thereof such as changing preselection to another provider will result in either less data transfer being included with the plan or a higher rate charged for the service.
Included peak time data:80 GB (80,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:240 GB (240,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 85 GB (85,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 240 GB (240,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other OffNet plans is $0 and downgrade fee to other OffNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$89 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$149 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Standard Phone Service connection$69 setup
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-OffNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Bundled Ultra - ADSL2+ [OffNet Metro] - 600 GB - $89.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$89.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Off Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Bundle:This plan is being purchased inconjunction with a land line phone, otherwise stand alone broadband pricing will apply
Phone:Phone line rental is from $29.95/month. See Phone plans
Keep your existing phone number.
Phone service is not offered subject to the Customer Service Guarantee (CSG).
Bundle:Bundle Deal requires full phone service, including both local call and long distance preselection with , changing the phone service or part thereof such as changing preselection to another provider will result in either less data transfer being included with the plan or a higher rate charged for the service.
Included peak time data:150 GB (150,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:450 GB (450,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 155 GB (155,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 450 GB (450,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other OffNet plans is $0 and downgrade fee to other OffNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$89 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$149 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Standard Phone Service connection$69 setup
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-OffNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Value - ADSL2+ [OffNet Regional] - 4 GB - $39.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$39.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Off Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Included peak time data:1 GB (1,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:3 GB (3,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 6 GB (6,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 3 GB (3,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other OffNet plans is $0 and downgrade fee to other OffNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-OffNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Value Plus - ADSL2+ [OffNet Regional] - 20 GB - $44.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$44.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Off Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Included peak time data:5 GB (5,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:15 GB (15,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 10 GB (10,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 15 GB (15,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other OffNet plans is $0 and downgrade fee to other OffNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-OffNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Family - ADSL2+ [OffNet Regional] - 40 GB - $49.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$49.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Off Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Included peak time data:10 GB (10,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:30 GB (30,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 15 GB (15,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 30 GB (30,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other OffNet plans is $0 and downgrade fee to other OffNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-OffNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Family Plus - ADSL2+ [OffNet Regional] - 100 GB - $54.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$54.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Off Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Included peak time data:25 GB (25,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:75 GB (75,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 30 GB (30,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 75 GB (75,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other OffNet plans is $0 and downgrade fee to other OffNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-OffNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Intense - ADSL2+ [OffNet Regional] - 160 GB - $59.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$59.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Off Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Included peak time data:40 GB (40,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:120 GB (120,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 45 GB (45,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 120 GB (120,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other OffNet plans is $0 and downgrade fee to other OffNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-OffNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Extreme - ADSL2+ [OffNet Regional] - 240 GB - $69.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$69.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Off Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Included peak time data:60 GB (60,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:180 GB (180,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 65 GB (65,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 180 GB (180,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other OffNet plans is $0 and downgrade fee to other OffNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$49 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$99 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-OffNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

High Speed Starter - 1.5Mbps/256Kbps ADSL1 - 2 GB - $29.99

Super Fast Bundled Value - ADSL2+ [OffNet Regional] - 20 GB - $39.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$39.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Off Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Bundle:This plan is being purchased inconjunction with a land line phone, otherwise stand alone broadband pricing will apply
Phone:Phone line rental is from $29.95/month. See Phone plans
Keep your existing phone number.
Phone service is not offered subject to the Customer Service Guarantee (CSG).
Bundle:Bundle Deal requires full phone service, including both local call and long distance preselection with , changing the phone service or part thereof such as changing preselection to another provider will result in either less data transfer being included with the plan or a higher rate charged for the service.
Included peak time data:5 GB (5,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:15 GB (15,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 10 GB (10,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 15 GB (15,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other OffNet plans is $0 and downgrade fee to other OffNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$89 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$149 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Standard Phone Service connection$69 setup
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-OffNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Bundled Value Plus - ADSL2+ [OffNet Regional] - 40 GB - $44.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$44.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Off Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Bundle:This plan is being purchased inconjunction with a land line phone, otherwise stand alone broadband pricing will apply
Phone:Phone line rental is from $29.95/month. See Phone plans
Keep your existing phone number.
Phone service is not offered subject to the Customer Service Guarantee (CSG).
Bundle:Bundle Deal requires full phone service, including both local call and long distance preselection with , changing the phone service or part thereof such as changing preselection to another provider will result in either less data transfer being included with the plan or a higher rate charged for the service.
Included peak time data:10 GB (10,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:30 GB (30,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 15 GB (15,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 30 GB (30,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other OffNet plans is $0 and downgrade fee to other OffNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$89 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$149 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Standard Phone Service connection$69 setup
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-OffNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Bundled Family - ADSL2+ [OffNet Regional] - 100 GB - $49.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$49.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Off Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Bundle:This plan is being purchased inconjunction with a land line phone, otherwise stand alone broadband pricing will apply
Phone:Phone line rental is from $29.95/month. See Phone plans
Keep your existing phone number.
Phone service is not offered subject to the Customer Service Guarantee (CSG).
Bundle:Bundle Deal requires full phone service, including both local call and long distance preselection with , changing the phone service or part thereof such as changing preselection to another provider will result in either less data transfer being included with the plan or a higher rate charged for the service.
Included peak time data:25 GB (25,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:75 GB (75,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 30 GB (30,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 75 GB (75,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other OffNet plans is $0 and downgrade fee to other OffNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$89 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$149 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Standard Phone Service connection$69 setup
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-OffNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Bundled Family Plus - ADSL2+ [OffNet Regional] - 160 GB - $54.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$54.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Off Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Bundle:This plan is being purchased inconjunction with a land line phone, otherwise stand alone broadband pricing will apply
Phone:Phone line rental is from $29.95/month. See Phone plans
Keep your existing phone number.
Phone service is not offered subject to the Customer Service Guarantee (CSG).
Bundle:Bundle Deal requires full phone service, including both local call and long distance preselection with , changing the phone service or part thereof such as changing preselection to another provider will result in either less data transfer being included with the plan or a higher rate charged for the service.
Included peak time data:40 GB (40,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:120 GB (120,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 45 GB (45,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 120 GB (120,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other OffNet plans is $0 and downgrade fee to other OffNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$89 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$149 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Standard Phone Service connection$69 setup
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-OffNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

Super Fast Bundled Intense - ADSL2+ [OffNet Regional] - 240 GB - $59.99

Billing Period:One Anniversary month.
Monthly fee or Access fee:$59.99 (inc) per anniversary month.
Speed:Super Fast is ADSL2+ except where there are no ADSL2+ Off Net ports available, in which case it is the fastest available ADSL1 (up to 8Mbps down) that is compatible with stability
Bundle:This plan is being purchased inconjunction with a land line phone, otherwise stand alone broadband pricing will apply
Phone:Phone line rental is from $29.95/month. See Phone plans
Keep your existing phone number.
Phone service is not offered subject to the Customer Service Guarantee (CSG).
Bundle:Bundle Deal requires full phone service, including both local call and long distance preselection with , changing the phone service or part thereof such as changing preselection to another provider will result in either less data transfer being included with the plan or a higher rate charged for the service.
Included peak time data:60 GB (60,000 MB) per anniversary month (peak time is between 8am and 1am the next day, Melbourne time.
Included off peak time data:180 GB (180,000 MB) per anniversary month (off peak time is between 1am and 8am, Melbourne time.
Data:Both upload and download counted.
Additional data:Up to 5 GB @ $2/GB.
Speed shaping (throttling):Speed is throttled during peak time to 128Kbps after 65 GB (65,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 128Kbps after 180 GB (180,000 MB) is transferred in off peak time in any anniversary month.
Upgrading or Downgrading:Upgrade fee to other OffNet plans is $0 and downgrade fee to other OffNet plans is $29.
Relocating:Relocation of the broadband service to new premises results in cancellation of the existing service, which is free when out of contract and ADSL setup at the new premises is $0 on a new 24 month plan.
Setup Fees:Free transfer fee when transfering existing Telstra connected ADSL with 24 month commitment.
$89 transfer fee when transfering existing Telstra connected ADSL with 12 month commitment.
$149 transfer fee when transfering existing Telstra connected ADSL with no commitment.
Free activation (setup) fee for new ADSL Service with 24 month commitment.
$89 activation (setup) fee for new ADSL Service with 24 month commitment.
$149 activation (setup) fee for new ADSL Service with no commitment.
Standard Phone Service connection$69 setup
Modems:Modems are an optional purchase.
Availability:Service is not available in all areas or over all phone lines.
Termination:Fee for terminating the Service prior to expiration of the committed term is $269. Termination of the Service includes changing the Service plan to a non-OffNet plan, relocating the Service to alternative premises, cancelling the Service, transfering the Service to another provider or the Service terminating due to the phone service being disconnected for whatever reason.

High Speed Starter - 1.5Mbps/256Kbps ADSL1 - 2 GB - $29.99

(Withdrawn from sale 31/1/2013)

Billing Period:One Anniversary month.
Monthly fee or Access fee:$29.99 (inc) per anniversary month.
Included peak time data:500 MB per anniversary month.
Included off peak time data:1,500 MB per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 500 MB is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 1,500 MB is transferred in off peak time in any anniversary month.

High Speed Budget - 1.5Mbps/256Kbps ADSL1 - 8 GB - $34.99

(Withdrawn from sale 31/1/2013)

Billing Period:One Anniversary month.
Monthly fee or Access fee:$34.99 (inc) per anniversary month.
Included peak time data:2 GB (2,000 MB) per anniversary month.
Included off peak time data:6 GB (6,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 2 GB (2,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 6 GB (6,000 MB) is transferred in off peak time in any anniversary month.

High Speed Value - 1.5Mbps/256Kbps ADSL1 - 20 GB - $39.99

(Withdrawn from sale 31/1/2013)

Billing Period:One Anniversary month.
Monthly fee or Access fee:$39.99 (inc) per anniversary month.
Included peak time data:5 GB (5,000 MB) per anniversary month.
Included off peak time data:15 GB (15,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 5 GB (5,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 15 GB (15,000 MB) is transferred in off peak time in any anniversary month.

High Speed Value Plus - 1.5Mbps/256Kbps ADSL1 - 40 GB - $44.99

(Withdrawn from sale 31/1/2013)

Billing Period:One Anniversary month.
Monthly fee or Access fee:$44.99 (inc) per anniversary month.
Included peak time data:10 GB (10,000 MB) per anniversary month.
Included off peak time data:30 GB (30,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 10 GB (10,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 30 GB (30,000 MB) is transferred in off peak time in any anniversary month.

High Speed Family - 1.5Mbps/256Kbps ADSL1 - 100 GB - $49.99

(Withdrawn from sale 31/1/2013)

Billing Period:One Anniversary month.
Monthly fee or Access fee:$49.99 (inc) per anniversary month.
Included peak time data:25 GB (25,000 MB) per anniversary month.
Included off peak time data:75 GB (75,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 25 GB (25,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 75 GB (75,000 MB) is transferred in off peak time in any anniversary month.

High Speed Intense - 1.5Mbps/256Kbps ADSL1 - 160 GB - $59.99

(Withdrawn from sale 31/1/2013)

Billing Period:One Anniversary month.
Monthly fee or Access fee:$59.99 (inc) per anniversary month.
Included peak time data:40 GB (40,000 MB) per anniversary month.
Included off peak time data:120 GB (120,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 40 GB (40,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 120 GB (120,000 MB) is transferred in off peak time in any anniversary month.

High Speed Extreme - 1.5Mbps/256Kbps ADSL1 - 240 GB - $69.99

(Withdrawn from sale 31/1/2013)

Billing Period:One Anniversary month.
Monthly fee or Access fee:$69.99 (inc) per anniversary month.
Included peak time data:60 GB (60,000 MB) per anniversary month.
Included off peak time data:180 GB (180,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 60 GB (60,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 180 GB (180,000 MB) is transferred in off peak time in any anniversary month.

High Speed Ultra - 1.5Mbps/256Kbps ADSL1 - 500 GB - $89.99

(Withdrawn from sale 31/1/2013)

Billing Period:One Anniversary month.
Monthly fee or Access fee:$89.99 (inc) per anniversary month.
Included peak time data:125 GB (125,000 MB) per anniversary month.
Included off peak time data:375 GB (375,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 125 GB (125,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 375 GB (375,000 MB) is transferred in off peak time in any anniversary month.

Super Fast Budget - 8 GB - $49.99

(Withdrawn from sale 31/1/2013)

Billing Period:One Anniversary month.
Monthly fee or Access fee:$49.99 (inc) per anniversary month.
Included peak time data:2 GB (2,000 MB) per anniversary month.
Included off peak time data:6 GB (6,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 2 GB (2,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 6 GB (6,000 MB) is transferred in off peak time in any anniversary month.

Super Fast Value - 20 GB - $59.99

(Withdrawn from sale 31/1/2013)

Billing Period:One Anniversary month.
Monthly fee or Access fee:$59.99 (inc) per anniversary month.
Included peak time data:5 GB (5,000 MB) per anniversary month.
Included off peak time data:15 GB (15,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 5 GB (5,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 15 GB (15,000 MB) is transferred in off peak time in any anniversary month.

Super Fast Family - 100 GB - $69.99

(Withdrawn from sale 31/1/2013)

Billing Period:One Anniversary month.
Monthly fee or Access fee:$69.99 (inc) per anniversary month.
Included peak time data:25 GB (25,000 MB) per anniversary month.
Included off peak time data:75 GB (75,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 25 GB (25,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 75 GB (75,000 MB) is transferred in off peak time in any anniversary month.

Super Fast Intense - 200 GB - $79.99

(Withdrawn from sale 31/1/2013)

Billing Period:One Anniversary month.
Monthly fee or Access fee:$79.99 (inc) per anniversary month.
Included peak time data:50 GB (50,000 MB) per anniversary month.
Included off peak time data:150 GB (150,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 50 GB (50,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 150 GB (150,000 MB) is transferred in off peak time in any anniversary month.

Super Fast Extreme - 600 GB - $99.99

(Withdrawn from sale 31/1/2013)

Billing Period:One Anniversary month.
Monthly fee or Access fee:$99.99 (inc) per anniversary month.
Included peak time data:150 GB (150,000 MB) per anniversary month.
Included off peak time data:450 GB (450,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 150 GB (150,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 450 GB (450,000 MB) is transferred in off peak time in any anniversary month.

Super Fast Ultra - 1000 GB - $139.99

(Withdrawn from sale 31/1/2013)

Billing Period:One Anniversary month.
Monthly fee or Access fee:$139.99 (inc) per anniversary month.
Included peak time data:250 GB (250,000 MB) per anniversary month.
Included off peak time data:750 GB (750,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 250 GB (250,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 750 GB (750,000 MB) is transferred in off peak time in any anniversary month.

PHONE PLUS ADSL BROADBAND BUNDLED PLANS

Phone Plus High Speed Starter Bundle - 1.5Mbps/256Kbps ADSL1 - 8 GB

(Withdrawn from sale 31/1/2013)

ADSL Bonus Access Fee:$0
Call Charges Bonus Threshold:$59.99
Included peak time data:2 GB (2,000 MB) per anniversary month.
Included off peak time data:6 GB (6,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 2 GB (2,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 6 GB (6,000 MB) is transferred in off peak time in any anniversary month.

Phone Plus High Speed Budget Bundle - 1.5Mbps/256Kbps ADSL1 - 20 GB

(Withdrawn from sale 31/1/2013)

ADSL Bonus Access Fee:$0
Call Charges Bonus Threshold:$69.99
Included peak time data:5 GB (5,000 MB) per anniversary month.
Included off peak time data:15 GB (15,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 5 GB (5,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 15 GB (15,000 MB) is transferred in off peak time in any anniversary month.

Phone Plus High Speed Value Bundle - 1.5Mbps/256Kbps ADSL1 - 40 GB

(Withdrawn from sale 31/1/2013)

ADSL Bonus Access Fee:$0
Call Charges Bonus Threshold:$84.99
Included peak time data:10 GB (10,000 MB) per anniversary month.
Included off peak time data:30 GB (30,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 10 GB (10,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 30 GB (30,000 MB) is transferred in off peak time in any anniversary month.

Phone Plus High Speed Value Plus Bundle - 1.5Mbps/256Kbps ADSL1 - 100 GB

(Withdrawn from sale 31/1/2013)

ADSL Bonus Access Fee:$4.99
Call Charges Bonus Threshold:$89.99
Included peak time data:25 GB (25,000 MB) per anniversary month.
Included off peak time data:75 GB (75,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 25 GB (25,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 75 GB (75,000 MB) is transferred in off peak time in any anniversary month.

Phone Plus High Speed Family Bundle - 1.5Mbps/256Kbps ADSL1 - 160 GB

(Withdrawn from sale 31/1/2013)

ADSL Bonus Access Fee:$9.99
Call Charges Bonus Threshold:$89.99
Included peak time data:40 GB (40,000 MB) per anniversary month.
Included off peak time data:120 GB (120,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 40 GB (40,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 120 GB (120,000 MB) is transferred in off peak time in any anniversary month.

Phone Plus High Speed Intense Bundle - 1.5Mbps/256Kbps ADSL1 - 240 GB

(Withdrawn from sale 31/1/2013)

ADSL Bonus Access Fee:$19.99
Call Charges Bonus Threshold:$89.99
Included peak time data:60 GB (60,000 MB) per anniversary month.
Included off peak time data:180 GB (180,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 60 GB (60,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 180 GB (180,000 MB) is transferred in off peak time in any anniversary month.

Phone Plus High Speed Extreme Bundle - 1.5Mbps/256Kbps ADSL1 - 320 GB

(Withdrawn from sale 31/1/2013)

ADSL Bonus Access Fee:$29.99
Call Charges Bonus Threshold:$89.99
Included peak time data:80 GB (80,000 MB) per anniversary month.
Included off peak time data:240 GB (240,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 80 GB (80,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 240 GB (240,000 MB) is transferred in off peak time in any anniversary month.

Phone Plus High Speed Ultra Bundle - 1.5Mbps/256Kbps ADSL1 - 600 GB

(Withdrawn from sale 31/1/2013)

ADSL Bonus Access Fee:$39.99
Call Charges Bonus Threshold:$89.99
Included peak time data:150 GB (150,000 MB) per anniversary month.
Included off peak time data:450 GB (450,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 150 GB (150,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 450 GB (450,000 MB) is transferred in off peak time in any anniversary month.

Phone Plus Super Fast Budget Bundle - 20 GB

(Withdrawn from sale 31/1/2013)

ADSL Bonus Access Fee:$9.99
Call Charges Bonus Threshold:$89.99
Included peak time data:5 GB (5,000 MB) per anniversary month.
Included off peak time data:15 GB (15,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 5 GB (5,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 15 GB (15,000 MB) is transferred in off peak time in any anniversary month.

Phone Plus Super Fast Value Bundle - 100 GB

(Withdrawn from sale 31/1/2013)

ADSL Bonus Access Fee:$19.99
Call Charges Bonus Threshold:$89.99
Included peak time data:25 GB (25,000 MB) per anniversary month.
Included off peak time data:75 GB (75,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 25 GB (25,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 75 GB (75,000 MB) is transferred in off peak time in any anniversary month.

Phone Plus Super Fast Family Bundle - 200 GB

(Withdrawn from sale 31/1/2013)

ADSL Bonus Access Fee:$29.99
Call Charges Bonus Threshold:$89.99
Included peak time data:50 GB (50,000 MB) per anniversary month.
Included off peak time data:150 GB (150,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 50 GB (50,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 150 GB (150,000 MB) is transferred in off peak time in any anniversary month.

Phone Plus Super Fast Intense Bundle - 300 GB

(Withdrawn from sale 31/1/2013)

ADSL Bonus Access Fee:$49.99
Call Charges Bonus Threshold:$89.99
Included peak time data:75 GB (75,000 MB) per anniversary month.
Included off peak time data:225 GB (225,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 75 GB (75,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 225 GB (225,000 MB) is transferred in off peak time in any anniversary month.

Phone Plus Super Fast Extreme Bundle - 700 GB

(Withdrawn from sale 31/1/2013)

ADSL Bonus Access Fee:$69.99
Call Charges Bonus Threshold:$89.99
Included peak time data:175 GB (175,000 MB) per anniversary month.
Included off peak time data:525 GB (525,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 175 GB (175,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 525 GB (525,000 MB) is transferred in off peak time in any anniversary month.

Phone Plus Super Fast Ultra Bundle - 1100 GB

(Withdrawn from sale 31/1/2013)

ADSL Bonus Access Fee:$99.99
Call Charges Bonus Threshold:$89.99
Included peak time data:300 GB (300,000 MB) per anniversary month.
Included off peak time data:800 GB (800,000 MB) per anniversary month.
Both upload and download counted.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 300 GB (300,000 MB) is transferred in peak time in any anniversary month.
Speed is throttled during off peak time to 64Kbps after 800 GB (800,000 MB) is transferred in off peak time in any anniversary month.

256k/64k ADSL - 200 MB - $24.95

(Withdrawn from sale 25/11/2010)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$24.95 (inc) per calendar month.
Maximum fee:$79.95 (inc) per calendar month.
Included download data:200 Mbytes per calendar month.
Additional data:5cents (inc) per MByte up to 1,100 Mbytes.
Speed shaping (throttling):Speed is throttled to 64Kb/s after 1,300 Mbytes is downloaded in any calendar month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

256k/64k ADSL - 4 GB - $29.95

(Withdrawn from sale 25/11/2010)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$29.95 (inc) per calendar month.
Maximum fee:$29.95 (inc) per calendar month.
Included peak time downloads:1 GB (1,000 MB) per anniversary month.
Included off peak time downloads:3 GB (3,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 1 GB (1,000 MB) is downloaded in peak time in any anniversary month. Speed is throttled during off peak time to 64Kbps after 3 GB (3,000 MB) is downloaded in off peak time in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

256k/64k ADSL - 8 GB - $34.95

(Withdrawn from sale 25/11/2010)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$34.95 (inc) per calendar month.
Maximum fee:$34.95 (inc) per calendar month.
Included peak time downloads:2 GB (2,000 MB) per anniversary month.
Included off peak time downloads:6 GB (6,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 2 GB (2,000 MB) is downloaded in peak time in any anniversary month. Speed is throttled during off peak time to 64Kbps after 6 GB (6,000 MB) is downloaded in off peak time in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

256k/64k ADSL - 40 GB - $39.95

(Withdrawn from sale 25/11/2010)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$39.95 (inc) per calendar month.
Maximum fee:$39.95 (inc) per calendar month.
Included peak time downloads:10 GB (10,000 MB) per anniversary month.
Included off peak time downloads:30 GB (30,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 10 GB (10,000 MB) is downloaded in peak time in any anniversary month. Speed is throttled during off peak time to 64Kbps after 30 GB (30,000 MB) is downloaded in off peak time in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

256k/64k ADSL - 60 GB - $49.95

(Withdrawn from sale 25/11/2010)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$49.95 (inc) per calendar month.
Maximum fee:$49.95 (inc) per calendar month.
Included peak time downloads:15 GB (15,000 MB) per anniversary month.
Included off peak time downloads:45 GB (45,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 15 GB (15,000 MB) is downloaded in peak time in any anniversary month. Speed is throttled during off peak time to 64Kbps after 45 GB (45,000 MB) is downloaded in off peak time in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

512k/128k ADSL - 8 GB - $39.95

(Withdrawn from sale 25/11/2010)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$39.95 (inc) per calendar month.
Maximum fee:$39.95 (inc) per calendar month.
Included peak time downloads:2 GB (2,000 MB) per anniversary month.
Included off peak time downloads:6 GB (6,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 2 GB (2,000 MB) is downloaded in peak time in any anniversary month. Speed is throttled during off peak time to 64Kbps after 6 GB (6,000 MB) is downloaded in off peak time in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

512k/128k ADSL - 30 GB - $44.95

(Withdrawn from sale 25/11/2010)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$44.95 (inc) per calendar month.
Maximum fee:$44.95 (inc) per calendar month.
Included peak time downloads:10 GB (10,000 MB) per anniversary month.
Included off peak time downloads:20 GB (20,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 10 GB (10,000 MB) is downloaded in peak time in any anniversary month. Speed is throttled during off peak time to 64Kbps after 20 GB (20,000 MB) is downloaded in off peak time in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

512k/128k ADSL - 45 GB - $54.95

(Withdrawn from sale 25/11/2010)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$54.95 (inc) per calendar month.
Maximum fee:$54.95 (inc) per calendar month.
Included peak time downloads:15 GB (15,000 MB) per anniversary month.
Included off peak time downloads:30 GB (30,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 15 GB (15,000 MB) is downloaded in peak time in any anniversary month. Speed is throttled during off peak time to 64Kbps after 30 GB (30,000 MB) is downloaded in off peak time in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

1500k/256k ADSL - 5 GB - $49.95

(Withdrawn from sale 25/11/2010)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$49.95 (inc) per calendar month.
Maximum fee:$49.95 (inc) per calendar month.
Included download data:5 GB (5,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled to 64Kbps after 5 GB (5,000 MB) is downloaded in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

1500k/256k ADSL - 10 GB - $64.95

(Withdrawn from sale 25/11/2010)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$64.95 (inc) per calendar month.
Maximum fee:$64.95 (inc) per calendar month.
Included download data:10 GB (10,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled to 64Kbps after 10 GB (10,000 MB) is downloaded in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

1500k/256k ADSL - 20 GB - $79.95

(Withdrawn from sale 25/11/2010)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$79.95 (inc) per calendar month.
Maximum fee:$79.95 (inc) per calendar month.
Included download data:20 GB (20,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled to 64Kbps after 20 GB (20,000 MB) is downloaded in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

1500k/256k ADSL - 40 GB - $109.95

(Withdrawn from sale 25/11/2010)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$109.95 (inc) per calendar month.
Maximum fee:$109.95 (inc) per calendar month.
Included download data:40 GB (40,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled to 64Kbps after 40 GB (40,000 MB) is downloaded in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

8192k/384k ADSL - 5 GB - $69.95

(Withdrawn from sale 25/11/2010)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$69.95 (inc) per calendar month.
Maximum fee:$69.95 (inc) per calendar month.
Included download data:5 GB (5,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled to 64Kbps after 5 GB (5,000 MB) is downloaded in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

8192k/384k ADSL - 10 GB - $79.95

(Withdrawn from sale 25/11/2010)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$79.95 (inc) per calendar month.
Maximum fee:$79.95 (inc) per calendar month.
Included download data:10 GB (10,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled to 64Kbps after 10 GB (10,000 MB) is downloaded in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

8192k/384k ADSL - 20 GB - $99.95

(Withdrawn from sale 25/11/2010)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$99.95 (inc) per calendar month.
Maximum fee:$99.95 (inc) per calendar month.
Included download data:20 GB (20,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled to 64Kbps after 20 GB (20,000 MB) is downloaded in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

8192k/384k ADSL - 40 GB - $139.95

(Withdrawn from sale 25/11/2010)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$139.95 (inc) per calendar month.
Maximum fee:$139.95 (inc) per calendar month.
Included download data:40 GB (40,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled to 64Kbps after 40 GB (40,000 MB) is downloaded in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

8192k/384k ADSL - 50 GB - $149.95

(Withdrawn from sale 25/11/2010)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$149.95 (inc) per calendar month.
Maximum fee:$149.95 (inc) per calendar month.
Included download data:50 GB (50,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled to 64Kbps after 50 GB (50,000 MB) is downloaded in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

Other ADSL fees

(Withdrawn from sale 8/10/2007)

Situation Fee
Switch to a higher plan at the same speed $0
Switch to a lower plan at the same speed $0
Switch to a faster plan $11
Switch to a slower plan $11
Early contract termination $99
Postage and handling for the shipment of modems and filters $0

256k/64k ADSL - 1 GB - $29.95

(Withdrawn from sale 5/6/2007)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$29.95 (inc) per calendar month.
Maximum fee:$29.95 (inc) per calendar month.
Included download data:1 GB (1,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled to 64Kbps after 1 GB (1,000 MB) is downloaded in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

256k/64k ADSL - 10 GB - $39.95

(Withdrawn from sale 6/6/2007)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$39.95 (inc) per calendar month.
Maximum fee:$39.95 (inc) per calendar month.
Included download data:10 GB (10,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled to 64Kbps after 10 GB (10,000 MB) is downloaded in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

256k/64k ADSL - 15 GB - $49.95

(Withdrawn from sale 6/6/2007)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$49.95 (inc) per calendar month.
Maximum fee:$49.95 (inc) per calendar month.
Included download data:15 GB (15,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled to 64Kbps after 15 GB (15,000 MB) is downloaded in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

512k/128k ADSL - 2 GB - $39.95

(Withdrawn from sale 6/6/2007)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$39.95 (inc) per calendar month.
Maximum fee:$39.95 (inc) per calendar month.
Included download data:2 GB (2,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled to 64Kbps after 2 GB (2,000 MB) is downloaded in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

512k/128k ADSL - 10 GB - $44.95

(Withdrawn from sale 6/6/2007)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$44.95 (inc) per calendar month.
Maximum fee:$44.95 (inc) per calendar month.
Included download data:10 GB (10,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled to 64Kbps after 10 GB (10,000 MB) is downloaded in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

512k/128k ADSL - 15 GB - $54.95

(Withdrawn from sale 6/6/2007)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$54.95 (inc) per calendar month.
Maximum fee:$54.95 (inc) per calendar month.
Included download data:15 GB (15,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled to 64Kbps after 15 GB (15,000 MB) is downloaded in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

256k/64k ADSL - 2 GB - $29.95

(Withdrawn from sale 3/10/2007)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$29.95 (inc) per calendar month.
Maximum fee:$29.95 (inc) per calendar month.
Included peak time downloads:1 GB (1,000 MB) per anniversary month.
Included off peak time downloads:1 GB (1,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 1 GB (1,000 MB) is downloaded in peak time in any anniversary month. Speed is throttled during off peak time to 64Kbps after 1 GB (1,000 MB) is downloaded in off peak time in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

256k/64k ADSL - 4 GB - $34.95

(Withdrawn from sale 3/10/2007)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$34.95 (inc) per calendar month.
Maximum fee:$34.95 (inc) per calendar month.
Included peak time downloads:2 GB (2,000 MB) per anniversary month.
Included off peak time downloads:2 GB (2,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 2 GB (2,000 MB) is downloaded in peak time in any anniversary month. Speed is throttled during off peak time to 64Kbps after 2 GB (2,000 MB) is downloaded in off peak time in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

256k/64k ADSL - 20 GB - $39.95

(Withdrawn from sale 3/10/2007)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$39.95 (inc) per calendar month.
Maximum fee:$39.95 (inc) per calendar month.
Included peak time downloads:10 GB (10,000 MB) per anniversary month.
Included off peak time downloads:10 GB (10,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 10 GB (10,000 MB) is downloaded in peak time in any anniversary month. Speed is throttled during off peak time to 64Kbps after 10 GB (10,000 MB) is downloaded in off peak time in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

256k/64k ADSL - 30 GB - $49.95

(Withdrawn from sale 3/10/2007)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$49.95 (inc) per calendar month.
Maximum fee:$49.95 (inc) per calendar month.
Included peak time downloads:15 GB (15,000 MB) per anniversary month.
Included off peak time downloads:15 GB (15,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 15 GB (15,000 MB) is downloaded in peak time in any anniversary month. Speed is throttled during off peak time to 64Kbps after 15 GB (15,000 MB) is downloaded in off peak time in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

512k/128k ADSL - 4 GB - $39.95

(Withdrawn from sale 3/10/2007)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$39.95 (inc) per calendar month.
Maximum fee:$39.95 (inc) per calendar month.
Included peak time downloads:2 GB (2,000 MB) per anniversary month.
Included off peak time downloads:2 GB (2,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 2 GB (2,000 MB) is downloaded in peak time in any anniversary month. Speed is throttled during off peak time to 64Kbps after 2 GB (2,000 MB) is downloaded in off peak time in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

512k/128k ADSL - 20 GB - $44.95

(Withdrawn from sale 3/10/2007)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$44.95 (inc) per calendar month.
Maximum fee:$44.95 (inc) per calendar month.
Included peak time downloads:10 GB (10,000 MB) per anniversary month.
Included off peak time downloads:10 GB (10,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 10 GB (10,000 MB) is downloaded in peak time in any anniversary month. Speed is throttled during off peak time to 64Kbps after 10 GB (10,000 MB) is downloaded in off peak time in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

512k/128k ADSL - 30 GB - $54.95

(Withdrawn from sale 3/10/2007)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$54.95 (inc) per calendar month.
Maximum fee:$54.95 (inc) per calendar month.
Included peak time downloads:15 GB (15,000 MB) per anniversary month.
Included off peak time downloads:15 GB (15,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 15 GB (15,000 MB) is downloaded in peak time in any anniversary month. Speed is throttled during off peak time to 64Kbps after 15 GB (15,000 MB) is downloaded in off peak time in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

256k/64k ADSL - 3 GB - $29.95

(Withdrawn from sale 19/10/2007)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$29.95 (inc) per calendar month.
Maximum fee:$29.95 (inc) per calendar month.
Included peak time downloads:1 GB (1,000 MB) per anniversary month.
Included off peak time downloads:2 GB (2,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 1 GB (1,000 MB) is downloaded in peak time in any anniversary month. Speed is throttled during off peak time to 64Kbps after 2 GB (2,000 MB) is downloaded in off peak time in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

256k/64k ADSL - 6 GB - $34.95

(Withdrawn from sale 19/10/2007)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$34.95 (inc) per calendar month.
Maximum fee:$34.95 (inc) per calendar month.
Included peak time downloads:2 GB (2,000 MB) per anniversary month.
Included off peak time downloads:4 GB (4,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 2 GB (2,000 MB) is downloaded in peak time in any anniversary month. Speed is throttled during off peak time to 64Kbps after 4 GB (4,000 MB) is downloaded in off peak time in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

256k/64k ADSL - 30 GB - $39.95

(Withdrawn from sale 19/10/2007)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$39.95 (inc) per calendar month.
Maximum fee:$39.95 (inc) per calendar month.
Included peak time downloads:10 GB (10,000 MB) per anniversary month.
Included off peak time downloads:20 GB (20,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 10 GB (10,000 MB) is downloaded in peak time in any anniversary month. Speed is throttled during off peak time to 64Kbps after 20 GB (20,000 MB) is downloaded in off peak time in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

256k/64k ADSL - 45 GB - $49.95

(Withdrawn from sale 19/10/2007)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$49.95 (inc) per calendar month.
Maximum fee:$49.95 (inc) per calendar month.
Included peak time downloads:15 GB (15,000 MB) per anniversary month.
Included off peak time downloads:30 GB (30,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 15 GB (15,000 MB) is downloaded in peak time in any anniversary month. Speed is throttled during off peak time to 64Kbps after 30 GB (30,000 MB) is downloaded in off peak time in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

512k/128k ADSL - 6 GB - $39.95

(Withdrawn from sale 19/10/2007)

Billing Period:One calendar month.
Upfront setup fee (new connection):$149.00
Minimum fee or Access fee:$39.95 (inc) per calendar month.
Maximum fee:$39.95 (inc) per calendar month.
Included peak time downloads:2 GB (2,000 MB) per anniversary month.
Included off peak time downloads:4 GB (4,000 MB) per anniversary month.
Additional data:No additional data.
Speed shaping (throttling):Speed is throttled during peak time to 64Kbps after 2 GB (2,000 MB) is downloaded in peak time in any anniversary month. Speed is throttled during off peak time to 64Kbps after 4 GB (4,000 MB) is downloaded in off peak time in any anniversary month.
Included upload data:Unlimited.
Support:Free help desk support 7 days per week 9am-9pm (Melbourne time).
Email addresses:30 free email addresses.
SMS:5 free SMS messages.
Free web space:50 Mbytes.
Incoming email virus scanning:Free.
Incoming email spam filtering:Free.

Web hosting

Bronze

Billing Period:1 Year.
Minimum fee:$59.40 (AUD, GST-inc) per year.
Storage:2,000 MB (2 GB)
Data Transfer:10,000 MB/month (10 GB/month)
Support:Free Help desk support via email and phone, 5 days per week, 10am-4pm (Melbourne time).
Location:Australia
Control Panel:Yes
FTP Access:Yes
Front Page:Yes
Fantastico:Yes
Mail boxes:15
MySQL DBs:10
Additional FTP accounts:0
Email Lists:5
Web Statistics:Yes
Perl/CGI/PHP5/Shell:Yes
Subdomains:0
Parked domains:0
Add-on domains:0
Shell access:Yes

Silver

Billing Period:1 Year.
Minimum fee:$83.40 (AUD, GST-inc) per year.
Storage:10,000 MB (10 GB)
Data Transfer:50,000 MB/month (50 GB/month)
Support:Free Help desk support via email and phone, 5 days per week, 10am-4pm (Melbourne time).
Location:Australia
Control Panel:Yes
FTP Access:Yes
Front Page:Yes
Fantastico:Yes
Mail boxes:50
MySQL DBs:50
Additional FTP accounts:10
Email Lists:10
Web Statistics:Yes
Perl/CGI/PHP5/Shell:Yes
Subdomains:10
Parked domains:10
Add-on domains:10
Shell access:Yes

Gold

Billing Period:1 Year.
Minimum fee:$143.40 (AUD, GST-inc) per year.
Storage:50,000 MB (50 GB)
Data Transfer:250,000 MB/month (250 GB/month)
Support:Free Help desk support via email and phone, 5 days per week, 10am-4pm (Melbourne time).
Location:Australia
Control Panel:Yes
FTP Access:Yes
Front Page:Yes
Fantastico:Yes
Mail boxes:250
MySQL DBs:250
Additional FTP accounts:250
Email Lists:250
Web Statistics:Yes
Perl/CGI/PHP5/Shell:Yes
Subdomains:20
Parked domains:20
Add-on domains:20
Shell access:Yes

Helpdesk: 1300 650 661 or (03) 8330 4900 Closed Mar 25,27,28
Mon-Fri 9am-9pm,Sat/Sun 9am-7pm AEST